Specialist II will process, order, and track images on behalf of
LoanCare as well as audit third party vendors work and report the
status/issues of imaging to management daily/weekly. The Imaging
Specialist II will perform duties such as renaming, scripting,
tracking, reporting and uploading to/from various systems. The
Specialist will communicate and coordinate with external and
internal resources to obtain the missing images and assist in
meeting established metrics/service level agreement (SLA)
ESSENTIAL DUTIES AND
- Assist team with obtaining missing
mortgage-related documents from clientele and uploading said
documents in the appropriate location
- Rename images uploaded by LoanCare clients with
the old loan number to the LoanCare loan number (such as running
scripts or manually renaming images)
- Track missing images within Excel
- Process maps created by LoanCares IT
department, review the image and provide the correct naming
convention within the map
- Process Images stored within image repository,
burn images to external devices and ship to clients/new
- Reports to management on status/issues of
imaging area through management reports, metrics, and
- Identify, research and correct process gaps
(intra/inter departmental) timely
- Assist with auditing third party vendors
- Assist in projects and all other duties as
- High School Diploma or
years prior office services related experience (preferably mortgage
- Familiar with mortgage related origination
- Ability to work independently with minimal
direction and to meet deadlines
- Ability to work collaboratively with peers,
company managers, and customers in a team environment to attain
- Ability to communicate effectively both in
writing and orally, in person and by telephone, with all levels of
the organization and with external customers. Strong instructing
and advising skills. Demonstrated ability to provide excellent
- Candidate must possesses a high level of
attention to detail organizational skills and works to complete
assignments under tight daily, weekly, monthly
- Proficient use of Microsoft Word, Access and
Excel is required
- Ability to enter and extract data from a
computer database. Ability to locate data in a computer database
for the purpose of researching and resolving customer
Working conditions are normal for
an office environment. Ability to attend work and be productive
during normal business hours and to work early, late or weekend
hours as needed for successful job performance. Over time required
Essential functions are the
basic job duties that an employee must be able to perform, with or
without reasonable accommodation.
Critical Thinking Using logic and reasoning to identify the
strengths and weaknesses of alternative solutions, conclusions or
approaches to problems.
Understanding written sentences and
paragraphs in work related documents.
English Language Knowledge of the structure and content of the
English language including the meaning and spelling of words, rules
of composition, and grammar.
Speaking Talking to others to convey information
Active Learning Understanding the implications of new
information for both current and future problem-solving and
Active Listening Giving full attention to what other people is
saying, taking time to understand the points being made, asking
questions as appropriate, and not interrupting at inappropriate
Instructing Teaching others how to do something.
Judgment and Decision Making
Considering the relative costs and
benefits of potential actions to choose the most appropriate
Time Management Managing one's own time and the time of
Writing Communicating effectively in writing as
appropriate for the needs of the audience.
Complex Problem Solving
Identifying complex problems and reviewing
related information to develop and evaluate options and implement
Deductive Reasoning The ability to apply general rules to specific
problems to produce answers that make sense.
Problem Sensitivity The ability to tell when something is wrong or
is likely to go wrong. It does not involve solving the problem,
only recognizing there is a problem.
Written Comprehension The ability to read and understand information
and ideas presented in writing.
Inductive Reasoning The ability to combine pieces of information to
form general rules or conclusions (includes finding a relationship
among seemingly unrelated events).
The ability to arrange things or
actions in a certain order or pattern according to a specific rule
or set of rules (e.g., patterns of numbers, letters, words,
pictures, mathematical operations).
Near Vision The ability to see details at close range
(within a few feet of the observer).
Oral Comprehension The ability to listen to and understand
information and ideas presented through spoken words and
Oral Expression The ability to communicate information and
ideas in speaking so others will understand.
Speech Recognition The ability to identify and understand the
speech of another person.
Speech Clarity The ability to speak clearly so others can
Sitting up to 95% of time
Walking up to 5% of time
Occasional standing, stooping, kneeling,
crouching and reaching