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Imaging Specialist II

Company: LoanCare, LLC
Location: Virginia Beach
Posted on: May 3, 2021

Job Description:


The Imaging Specialist II will process, order, and track images on behalf of LoanCare as well as audit third party vendors work and report the status/issues of imaging to management daily/weekly. The Imaging Specialist II will perform duties such as renaming, scripting, tracking, reporting and uploading to/from various systems. The Specialist will communicate and coordinate with external and internal resources to obtain the missing images and assist in meeting established metrics/service level agreement (SLA) standards.


  • Assist team with obtaining missing mortgage-related documents from clientele and uploading said documents in the appropriate location
  • Rename images uploaded by LoanCare clients with the old loan number to the LoanCare loan number (such as running scripts or manually renaming images)
  • Track missing images within Excel spreadsheets
  • Process maps created by LoanCares IT department, review the image and provide the correct naming convention within the map
  • Process Images stored within image repository, burn images to external devices and ship to clients/new servicers
  • Reports to management on status/issues of imaging area through management reports, metrics, and meetings
  • Identify, research and correct process gaps (intra/inter departmental) timely
  • Assist with auditing third party vendors work
  • Assist in projects and all other duties as assigned


  • High School Diploma or equivalent required
  • 1-2 years prior office services related experience (preferably mortgage related)
  • Familiar with mortgage related origination documents
  • Ability to work independently with minimal direction and to meet deadlines
  • Ability to work collaboratively with peers, company managers, and customers in a team environment to attain common goals
  • Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization and with external customers. Strong instructing and advising skills. Demonstrated ability to provide excellent customer service
  • Candidate must possesses a high level of attention to detail organizational skills and works to complete assignments under tight daily, weekly, monthly deadlines
  • Proficient use of Microsoft Word, Access and Excel is required
  • Ability to enter and extract data from a computer database. Ability to locate data in a computer database for the purpose of researching and resolving customer inquiries


Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.


Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension Understanding written sentences and paragraphs in work related documents.

English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking Talking to others to convey information effectively.

Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing Teaching others how to do something.

Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management Managing one's own time and the time of others.

Writing Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension The ability to read and understand information and ideas presented in writing.

Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision The ability to see details at close range (within a few feet of the observer).

Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition The ability to identify and understand the speech of another person.

Speech Clarity The ability to speak clearly so others can understand you.


Sitting up to 95% of time

Walking up to 5% of time

Occasional standing, stooping, kneeling, crouching and reaching

Keywords: LoanCare, LLC, Virginia Beach , Imaging Specialist II, Other , Virginia Beach, Virginia

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