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Document Management Team Lead

Company: LoanCare, LLC
Location: Virginia Beach
Posted on: May 3, 2021

Job Description:

 Are you ready to take your career to the next level?  LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Document Management Team Lead.  The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

A DAY IN THE LIFE

 

 

In this role, you will…

 

  • Pull all information necessary for daily, weekly and monthly metrics
  • Review and distribute task report daily
  • Communicate and coordinate with external and internal resources to complete tasks within required timeframes.
  • Process document requests for clients and custodians relating to in-house servicing
  • Maintain, order and track records/documents for the company
  • Order, track, distribute, prep, scan, and index all files related to servicing as needed
  • Provide updates to procedures as required
  • Regularly report to supervisor on production of team members
  • Discuss document matters with clients/custodians
  • Research and submit client/vendor/third party billing for approval and payment
  • Assist in ensuring department meets/exceeds established service-level agreement (SLA) standards
  • All other duties as assigned

 

WHO YOU ARE

 

 

You possess …

 

  • Honesty & An example of Integrity
  • A skilled negotiator
  • A Clear Communicator
  • Confident in the team
  • Organized
  • Leadership potential
  • Influential
  • Willing to delegate
  • Respectful to others
  • Powerful Facilitator

 

WHO WE ARE

 

 

About us … 

 

LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

 

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

 

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.


DETAILED JOB DUTIES

 

 

  • Pull all information necessary for daily, weekly and monthly metrics
  • Review and distribute task report daily
  • Communicate and coordinate with external and internal resources to complete tasks within required timeframes.
  • Process document requests for clients and custodians relating to in-house servicing
  • Maintain, order and track records/documents for the company
  • Order, track, distribute, prep, scan, and index all files related to servicing as needed
  • Provide updates to procedures as required
  • Regularly report to supervisor on production of team members
  • Discuss document matters with clients/custodians
  • Assist in researching and resolving document retrieval escalations
  • Responsible for attending meetings internally and externally
  • Coordinate and respond appropriately on client/custodian audits
  • Assist in ensuring department meets/exceeds established service-level agreement (SLA) standards
  • Assist with staff training and continuing education
  • Research and submit client/vendor/third party billing for approval and payment
  • All other duties as assigned

MINIMUM QUALIFICATIONS

 

  • High School Diploma or equivalent required
  • A minimum of 3 years’ experience in banking, real estate and/or mortgage servicing industry; similar clerical roles may be acceptable
  • Excellent communication skills, both oral and written; ability to work independently; strong analytical, problem solving, research, interpretive and decision making skills; detailed oriented, strong leadership, organization and planning skills; ability to handle multiple priorities and meet deadlines; able to work in a fast paced environment
  • Knowledge of servicing systems (i.e. LPS), aware of various loan documents
  • Typing, MS Word, MS Excel, 10 key calculator , experience with general office equipment
  • Working knowledge of Ginnie Mae, Fannie Mae and Freddie Mac document retention guidelines

 

WORK CONDITIONS

 

 

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.

 

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

 

ESSENTIAL FUNCTIONS

 

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

 

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

 

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

 

Speaking — Talking to others to convey information effectively.

 

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

 

Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

 

Instructing — Teaching others how to do something.

 

 

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

 

Time Management — Managing one's own time and the time of others.

 

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

 

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

 

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

 

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

 

Written Comprehension — The ability to read and understand information and ideas presented in writing.

 

Inductive  Reasoning  —  The  ability  to combine  pieces  of  information  to form  general  rules  or  conclusions  (includes  finding  a relationship among seemingly unrelated events).

 

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

 

Near Vision — The ability to see details at close range (within a few feet of the observer).

 

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

 

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

 

Speech Recognition — The ability to identify and understand the speech of another person.

 

Speech Clarity — The ability to speak clearly so others can understand you.

 

 

PHYSICAL DEMANDS

Sitting up to 95% of time

Walking up to 5% of time

Occasional standing, stooping, kneeling, crouching and reaching

 

 

Keywords: LoanCare, LLC, Virginia Beach , Document Management Team Lead, Other , Virginia Beach, Virginia

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