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Foreclosure Quality Assurance Administrator

Company: LoanCare, LLC
Location: Virginia Beach
Posted on: May 3, 2021

Job Description:

Are you ready to take your career to the next level?  LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as an Foreclosure Quality Assurance Administrator. The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

 

A DAY IN THE LIFE

 

 

In this role, you will…

 

  • Ensure the foreclosure referral checklist is completed accurately and timely and all appropriate signatures are included as well as confirm the servicing system is noted accurately with the respective response codes
  • Ensure the correct foreclosure attorney is assigned to the loan utilizing the Attorney Referral matrix
  • Review daily DLQ 60 Report to qualify loans eligible for foreclosure
  • Responsible for the daily executive management dashboard metrics
  • Driving workflow to offshore team to complete the initial review of the foreclosure referral
  • Identify loans that may contain inaccurate stops preventing foreclosure referral and work with the respective department to have them updated correctly

 

WHO YOU ARE

 

 

You possess …

 

  • Maintains a thorough working knowledge of all state pre-foreclosure document requirements
  • Working knowledge of FNMA, FHLMC, GNMA, FHA & VA servicing default requirements
  • Experience in State, Federal and Agency guidelines pertaining to foreclosure and bankruptcy is preferred
  • Knowledge of Passport or comparable query software is a plus
  • Intermediate level of computer skills and the ability to function in a widows environment utilizing Outlook, Word and Excel
  • Excellent level of oral and written communication skills. Ability to communicate across a variety of audiences

 

WHO WE ARE

 

 

About us … 

 

LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

 

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

 

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

 

WORK FROM HOME

 

 

About remote employment …

 

LoanCare, a ServiceLink Company, provides virtual training and support so employees working from home can be successful.  You will never be alone on your journey as you will connect through Teams video chat, so that you remain engaged and form relationships with your leadership team and coworkers.  We offer online/remote Training, which is both dynamic and interactive, so you get the most out of the training opportunities.  Our Training department also offers a large number of free on-demand online training courses that you can take to help you grow and expand your skills and knowledge.

 

As an added benefit for Remote Employees, we offer exciting engagement opportunities, such as fitness classes, contests and fun seminars/learning activities that you can participate in from the comfort of your own home.

 

We provide all of the necessary equipment; all you need to provide is a quiet, private place in your home and a high speed internet connection with a minimum network download speed of 25 megabits per second (mbps) and a minimum network upload speed of 10 mbps.  Remote employees will be required to sign a Telecommuting Agreement in addition to the job description


DETAILED JOB DUTIES

 

 

  • Ensure the foreclosure referral checklist is completed accurately and timely and all appropriate signatures are included as well as confirm the servicing system is noted accurately with the respective response codes
  • Ensure the correct foreclosure attorney is assigned to the loan utilizing the Attorney Referral matrix
  • Review daily DLQ 60 Report to qualify loans eligible for foreclosure
  • Responsible for the daily executive management dashboard metrics
  • Driving workflow to offshore team to complete the initial review of the foreclosure referral
  • Identify loans that may contain inaccurate stops preventing foreclosure referral and work with the respective department to have them updated correctly
  • Ensure SCRA reviews are complete and included in the foreclosure referral package
  • Confirm all required foreclosure referral documents are contained within the foreclosure document package and provide feedback/examples to the offshore team/ Default Compliance Specialist if needed
  • Partner with the Loss Mitigation department to ensure loans are being processed timely and returned back to Foreclosure to proceed with the foreclosure referral
  • Communicate in a professional manner with attorneys, homeowners, and title Companies
  • Attends onsite hearings, mediations, and trials as needed
  • Performs such other duties as assigned by Pre-Foreclosure Supervisor and/or Pre-Foreclosure Manager
  • All other duties as assigned

MINIMUM QUALIFICATIONS

 

 

  • High School Diploma or equivalent required
  • Maintains a thorough working knowledge of all state pre-foreclosure document requirements
  • Working knowledge of FNMA, FHLMC, GNMA, FHA & VA servicing default requirements
  • Experience in State, Federal and Agency guidelines pertaining to foreclosure and bankruptcy is preferred
  • Knowledge of Passport or comparable query software is a plus
  • Intermediate level of computer skills and the ability to function in a widows environment utilizing Outlook, Word and Excel
  • Excellent level of oral and written communication skills. Ability to communicate across a variety of audiences
  • The desire to learn, collaborate, listen, and grow
  • Passion for problem solving, design, and creativity
  • Excels at cross-functional communication and motivation
  • Able to work independently with minimal supervision
  • Committed to taking responsibility and ownership for agreed actions and delivery
  • Strong analytical mindset, critical thinking, and organizational skills
  • Genuine commitment to providing solutions based customer experiences
  • Reports to work on a daily and timely basis

 

WORK CONDITIONS

 

 

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.

                                                                                                                                                                                          

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

 

 

ESSENTIAL FUNCTIONS

 

 

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents

 

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing — Teaching others how to do something.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management — Managing one's own time and the time of others.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

 

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

 

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

 

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

 

Written Comprehension — The ability to read and understand information and ideas presented in writing.

 

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

 

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

 

Near Vision — The ability to see details at close range (within a few feet of the observer).

 

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

 

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

 

Speech Recognition — The ability to identify and understand the speech of another person.

 

Speech Clarity — The ability to speak clearly so others can understand you.

 

PHYSICAL DEMANDS

 

 


Sitting up to 85% of time

 

Walking up to 5% of time

 

Standing up to 5% of time

 

Lifting up to 5% of time.

 

Occasional stooping, kneeling, crouching and reaching.

 

 

 

Keywords: LoanCare, LLC, Virginia Beach , Foreclosure Quality Assurance Administrator, Other , Virginia Beach, Virginia

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