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Service Coordinator

Company: Baker Roofing Company
Location: Virginia Beach
Posted on: April 2, 2021

Job Description:

Summary

Service Coordinator is responsible for the overall workflow and processing completion for the department including profitability and customer satisfaction for commercial service work.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill and/or ability required.

Minimum Qualifications

  • Education: Minimum High School Graduate/ College Preferred
  • Years of Experience: Minimum of 5 years administrative experience
  • Certifications: None
  • Language Skills: Must speak English fluently
  • Driver's License: Preferred

    Knowledge, Skills And Abilities
    • Experienced with Microsoft Outlook, Word, Excel at an intermediate level.
      • Excellent written and verbal communication skills.
      • Some accounting knowledge preferred but not required.
      • Strong interpersonal skills and ability to work effectively with peers, clients, vendors, and a wide range of people with diverse cultural backgrounds.
      • Possess a motivated and professional attitude.
      • Ability to work independently, handle multiple tasks simultaneously and access all responsibilities for priority.

        Essential Functions
        • Manage incoming service calls and prioritize appropriate steps to ensure 100% customer satisfaction.
        • Communicate with customers as it relates to job function - scheduling, scope of work specifics, invoicing issues, etc.
        • Process time sheets and truck GPS reports.
        • Process work order photos.
        • Set up work orders.
        • Implement and follow new procedures.
        • Prepare documentation for billing.
        • Review and bill (time & materials & fixed rate) in accordance with project budgets (contracts) and department goals in a timely manner.
        • Create and execute invoices and assure they are going to the correct individuals.
        • Update all AR information as needed.
        • Create and execute purchase orders.
        • Provide ongoing monitoring of job progress as it relates to time frame, and project performance goals.
        • Assist in scheduling of crews as needed.
        • Assist all associates with questions and needs as they arise with a cooperative spirit.
        • Review the A/R report with Dept Manager and A/R staff weekly.
        • Order and receive needed inventory stocking items.
        • Manage and distribute uniform inventory.
        • Other clerical tasks as needed and requested.
          Physical Demands
          • Must be able to lift and/or carry at least 20lbs.
            Work Environment
            • Prolonged use of computer.
            • Repetitive hand motions.
              Disclaimer:

              The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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Keywords: Baker Roofing Company, Virginia Beach , Service Coordinator, Other , Virginia Beach, Virginia

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