Our client, a leading Inbound Call Services Provider, is seeking
Service Desk Technicians to join their dynamic team of IT
As a Service Desk Technician , you will handle incoming IT
service requests for assistance from internal customers
experiencing problems with hardware, software, networking, and
other computer-related technologies.
Success in this role requires more than technical knowledge— you
must have troubleshooting experience and aptitude, the ability to
learn and adapt quickly, strong verbal and written communication
skills, and outstanding attention to detail and organizational
In addition to following policies and procedures, your
responsibilities include, but are not limited to:
Providing on-site and remote support and request fulfillment for
computers, printers, mobile devices, and peripherals support.
Defining and classifying level, priority and nature of problem,
request and/or issue. If unable to diagnose problem and/or problem
requires physical interaction with end user, you will escalate the
problem to the appropriate team. You are expected to adopt problem
ownership and promote end-user satisfaction.
Reading, writing, interpreting and/or verbally communicating to
solicit or explain complex or technical information using simple
Processing inventory and shipping of new, retired and revolving
Participating in special projects as required.
Successful candidates will be able to demonstrate:
Experience with Windows 10, Microsoft Office Suite, Email
client/account setup and support.
Experience with Active Directory to include account
creation/management and File Share permissions management.
Excellent customer interaction skills. Strong verbal and written
communication skills for efficient troubleshooting and trouble
ticket handling. Log and track service calls using ticketing
Customer focus, with a team player attitude.
Ability to work on multiple tasks with minimal supervision.
Education and Experience Required:
Minimum High School Diploma or equivalent
Preferred 2-year post-high school Degree (technical field)
Must have 1-2 years of experience working as a Service Desk
Experience and knowledge of installation, configuration, and
troubleshooting of computers in an environment utilizing: Windows
7/10 Active Directory Microsoft Office (Outlook, Word, Excel)
Imaging Systems (WDS/MDT, SCCM etc.) Ticketing systems (JIRA,
The employee is required to stand; walk; stoop, kneel, crouch or
The employee must occasionally lift and/or move up to 50
Travel with overnight stays and/or weekend hours may
occasionally be required.
Normal demands associated with an office environment. Ability to
work on computer for long periods and communicate with individuals
by telephone, email and face to face.
On Call Responsibilities
After your onboarding and training are complete, you will be
expected to participate in covering weekends and on-call as
This is an ON-SITE role.
Our client is cognizant of best practices for preventing
community spread in the workplace and is committed to following
these practices: Self-screening daily Temperature checks daily on
arrival Wearing appropriate face coverings Following other hygiene
measures as outlined by VDH guidelines
This is a great chance to join an organization that is leader in
their field. We are excited to play a part in matching the right
people to this role for our client on a temporary-to-hire basis.
Transparency is important to us, so please do not hesitate to
message us any questions you have about the temporary-to-hire
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