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Orthodontic Patient Coordinator

Company: KoolSmiles
Location: Virginia Beach
Posted on: November 17, 2020

Job Description:

Job Description:

Our teams don't just shape smiles - they shape the lives of families every single day. Working with us means being challenged, having fun, and being proud of what you do. It means being a mentor, being a friend, and being part of a change that starts with child. Our compassion and drive make us the best at what we do every day. This is the time to join not just an amazing company, but a place where you will be a part of making smiles happen every day. We are looking for an Orthodontic Patient Coordinator ready to make a difference in the lives of families. Although below is a description of what your job would entail, we want to emphasize that working with us is more than just a job. We are not your typical dentist office and working here is not your typical experience. You will thrive here if you are someone who wants to grow professionally while serving your community at the same time. ESSENTIAL JOB FUNCTIONS The Orthodontic Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits. *Deliver quality and compassionate care to every patient *Greet parents and patients when they enter or leave the office *Check in for daily appointment *Ensure parents who are waiting are kept informed of the progress of their appointment or child *Maintain a clean and tidy waiting area and front desk area *Verify patient insurance eligibility prior to appointment *Ensure information is correct in the patient's Boomerang file *Ensure service limits are recorded and communicated with the Orthodontic Financial Coordinator prior to treating the patient *Ensure all patient files are ready (update patient records, verify insurance and service limits) before the patient's *appointment *Coordinate with Ortho Financial Coordinator and Doctors to provide the opportunity for same day care to patients *Assist with meeting the Ortho financial targets by ensuring the schedules are full *Schedule follow-up, next appointment for all patients *Assist with routing referrals to appropriate doctor *Ensure pre-authorization processes are completed for approvals *Collect payments, post accordingly in practice management system *Confirm appointments for upcoming days *Answer incoming Ortho patient calls and assist with need or direct to another team member for help *Ensure Ortho patients are compliant with appointments and send the appropriate communication leading up to or including termination *Assist with maintaining spreadsheets or databases for tracking purposes, as needed or directed by OFC *Ensure all patient records are updated at the end of the day ADDITIONAL DUTIES AND RESPONSIBILITIES Participate in local community affairs and events to include school screenings, presentations, events, and any opportunity to promote a positive image of us Assist with other office duties as needed REQUIRED QUALIFICATIONS Willing to travel in territory assigned to team KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS *High focus on customer service and satisfaction *Must love working with children *Compassion and high level of service for our patients, parents and staff *Integrity, always doing the right thing *Dependable, reliable to be at work when scheduled *Attention to detail *Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines *Professional manner and appearance at all times Computer skills: Microsoft office and Internet Explorer Telephone skills: Proper telephone etiquette and information gathering skills CERTIFICATIONS, LICENSES, REGISTRATIONS None PREFERRED QUALIFICATIONS Bilingual (English & Spanish) PHYSICAL DEMANDS Nature of work requires an ability to effectively communicate and exchange information with patients, their parents and staff. Ability to operate a computer, keyboard and standard office equipment. Ability to lift/carry up to 30 lbs, and be able to twist, turn, bend and stoop. WORKING CONDITIONS Majority of work performed in a clinical environment. Requires availability for extended hours during peak periods. Hours may change to meet the business needs. We offer a very competitive salary and benefits package as well as growth opportunities to our full -time employees. Our benefits include: medical, dental, vision and optional life insurance. We also offer short and long term disability, 401K, flexible spending accounts, paid time off, company holidays and much much more!

Keywords: KoolSmiles, Virginia Beach , Orthodontic Patient Coordinator, Other , Virginia Beach, Virginia

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