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Vice President of Operations - Mosquito Joe

Company: Neighborly
Location: Virginia Beach
Posted on: September 15, 2020

Job Description:

Vice President of Operations - Mosquito Joe Vice President of Operations - Mosquito Joe

Company Overview

Neighborly® is the world’s largesthome services franchisor of 25 service brands and 3,900 franchise ownersserving 9 million+ customers in nine countries, focused on repairing,maintaining and enhancing homes and businesses. The company operates online platformsthat connect consumers to service providers in their local communities thatmeet their rigorous standards as a franchisor across 14 service categories in the United States and in Canada.The company was founded in 1981 as Dwyer Group with its world headquarters inWaco, Texas. More information about Neighborly/Neighbourly, and its franchiseconcepts, is available at and

Neighborlyis an active member in the International Franchise Association (IFA), CanadianFranchise Association (CFA), British Franchise Association (BFA) and GermanFranchise Association and is a founding company of the Veterans TransitionFranchise Initiative (VetFran). Neighborly was named as part of the 2019 Inc.5000 most successful privately-owned companies in America and the 2019 and 2020recipient for the Global Franchise Award for Best Property and Home MaintenanceFranchise.

Position Overview :

The VP of Operations will be responsible for directing, administering and coordinating the operations of Mosquito Joe in support of the policies, goals and objectives established by the President.

Primary Responsibilities :

Support the President in the development, operation and promotion of the Company’s business and brand.

Assist the President in the execution of short term and long-range plans and budgets for the concept based on corporate goals and growth objectives.

Develop and implement procedures and tools to promote communication and adequate information flow between the Company and its franchisees. Consistent communications to the franchise owners on system updates, upcoming events and other relevant information is required.

Establish operating policies consistent with broad policies and objectives of the Company and ensure their execution. Develop and enhance the uniqueness of the “brand” or “system”. Regularly and systematically evaluate the results of overall operations, and of the franchisees’ businesses, and report the results to the President.

Hire, develop, oversee and manage a staff of Franchise Business Coaches under a culture of accountability so they understand and execute their responsibilities correctly. Manage other support personnel as may be assigned by the President. Provide this support team with consistent communication on upcoming events, systems updates and other relevant information.

Work with the Franchise Business Coaches in monitoring the franchisees’ financial performance and health on a regular basis, ensuring franchisee compliance with annual budget and P&L submission. This would include helping them to develop financial budgets and operating plans on an annual basis.

Assist the Franchise Business Coaches in working with and supporting the franchisees as necessary.

Assist and organize regional meetings, Franchise Business Coaches meetings and other staff training sessions. Manage the monthly basic training classes for new franchisees. The VP of Operations could also have the responsibility to design, teach or oversee these initial training courses for franchisees. Support the annual Mosquito Joe Convention and Neighborly Reunion and encourage the franchisees’ attendance and participation.

Work closely in collaboration with Mosquito Joe’s Marketing Manager to ensure alignment between the operations and marketing departments’ tactics in support of Mosquito Joe’s strategic initiatives.

Ensure that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.

Assist the Legal department on related company matters. This will require that the Vice President of Operations have a thorough understanding of the Franchise Agreement and related Franchise Disclosure Document.

Manage the support team to assist the Compliance Department, when requested, with the collection of franchisees’ receivables and required documentation.

Evaluate and develop new service and product offerings as may be required, including working with the Company’s product vendors and to assist the President in managing these vendor relationships.

Evaluate and develop new service and product offerings in collaboration with the Mosquito Joe’s Technical Manager and Field Operations department to assist the President in charting the strategic direction of Mosquito Joe.

Perform other duties as required. These duties may include assignments in job classification other than their own.

Required Attributes:

Leadership oriented personality and the ability to effectively motivate subordinates to meet or exceed performance standards.

Communicate clearly and precisely in verbal and written forms to employees, current and prospective customers.

Personality and behavior characteristics that provide for an even-handed approach to problem resolution.

The desire and ability to organize the basic elements of projects and direct their overall successful execution.

Team versus individually goal oriented. Be able to accept and respond to suggestions and criticisms in an amicable manner

Ability to read, analyze and interpret profit and loss statements, balance sheets and basic business law.

Ability to lift 25lbs on occasion.

Education & Experience :

Education: Bachelor’s degree (B.A.) for a four-year college or university


A minimum of five (5) plus years of relevant business, industry or system experience, which provides the necessary skills, knowledge and abilities

Experience with CRM/Point of Sales systems preferred

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity .

Keywords: Neighborly, Virginia Beach , Vice President of Operations - Mosquito Joe, Other , Virginia Beach, Virginia

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