Vice President of Operations - Mosquito Joe Vice President of
Operations - Mosquito Joe
Neighborly® is the world’s largesthome services franchisor of 25
service brands and 3,900 franchise ownersserving 9 million+
customers in nine countries, focused on repairing,maintaining and
enhancing homes and businesses. The company operates online
platformsthat connect consumers to service providers in their local
communities thatmeet their rigorous standards as a franchisor
across 14 service categories atwww.getneighborly.com in the United
States and www.getneighbourly.ca in Canada.The company was founded
in 1981 as Dwyer Group with its world headquarters inWaco, Texas.
More information about Neighborly/Neighbourly, and its
franchiseconcepts, is available at www.NeighborlyBrands.com and
Neighborlyis an active member in the International Franchise
Association (IFA), CanadianFranchise Association (CFA), British
Franchise Association (BFA) and GermanFranchise Association and is
a founding company of the Veterans TransitionFranchise Initiative
(VetFran). Neighborly was named as part of the 2019 Inc.5000 most
successful privately-owned companies in America and the 2019 and
2020recipient for the Global Franchise Award for Best Property and
Position Overview :
The VP of Operations will be responsible for directing,
administering and coordinating the operations of Mosquito Joe in
support of the policies, goals and objectives established by the
Primary Responsibilities :
Support the President in the development, operation and
promotion of the Company’s business and brand.
Assist the President in the execution of short term and
long-range plans and budgets for the concept based on corporate
goals and growth objectives.
Develop and implement procedures and tools to promote
communication and adequate information flow between the Company and
its franchisees. Consistent communications to the franchise owners
on system updates, upcoming events and other relevant information
Establish operating policies consistent with broad policies and
objectives of the Company and ensure their execution. Develop and
enhance the uniqueness of the “brand” or “system”. Regularly and
systematically evaluate the results of overall operations, and of
the franchisees’ businesses, and report the results to the
Hire, develop, oversee and manage a staff of Franchise Business
Coaches under a culture of accountability so they understand and
execute their responsibilities correctly. Manage other support
personnel as may be assigned by the President. Provide this support
team with consistent communication on upcoming events, systems
updates and other relevant information.
Work with the Franchise Business Coaches in monitoring the
franchisees’ financial performance and health on a regular basis,
ensuring franchisee compliance with annual budget and P&L
submission. This would include helping them to develop financial
budgets and operating plans on an annual basis.
Assist the Franchise Business Coaches in working with and
supporting the franchisees as necessary.
Assist and organize regional meetings, Franchise Business
Coaches meetings and other staff training sessions. Manage the
monthly basic training classes for new franchisees. The VP of
Operations could also have the responsibility to design, teach or
oversee these initial training courses for franchisees. Support the
annual Mosquito Joe Convention and Neighborly Reunion and encourage
the franchisees’ attendance and participation.
Work closely in collaboration with Mosquito Joe’s Marketing
Manager to ensure alignment between the operations and marketing
departments’ tactics in support of Mosquito Joe’s strategic
Ensure that all organization activities and operations are
carried out in compliance with local, state, and federal
regulations and laws governing business operations.
Assist the Legal department on related company matters. This
will require that the Vice President of Operations have a thorough
understanding of the Franchise Agreement and related Franchise
Manage the support team to assist the Compliance Department,
when requested, with the collection of franchisees’ receivables and
Evaluate and develop new service and product offerings as may be
required, including working with the Company’s product vendors and
to assist the President in managing these vendor relationships.
Evaluate and develop new service and product offerings in
collaboration with the Mosquito Joe’s Technical Manager and Field
Operations department to assist the President in charting the
strategic direction of Mosquito Joe.
Perform other duties as required. These duties may include
assignments in job classification other than their own.
Leadership oriented personality and the ability to effectively
motivate subordinates to meet or exceed performance standards.
Communicate clearly and precisely in verbal and written forms to
employees, current and prospective customers.
Personality and behavior characteristics that provide for an
even-handed approach to problem resolution.
The desire and ability to organize the basic elements of
projects and direct their overall successful execution.
Team versus individually goal oriented. Be able to accept and
respond to suggestions and criticisms in an amicable manner
Ability to read, analyze and interpret profit and loss
statements, balance sheets and basic business law.
Ability to lift 25lbs on occasion.
Education & Experience :
Education: Bachelor’s degree (B.A.) for a four-year college or
A minimum of five (5) plus years of relevant business, industry
or system experience, which provides the necessary skills,
knowledge and abilities
Experience with CRM/Point of Sales systems preferred
The physical demands described here are representative of those
that must be met by an Associate to successfully perform the
essential functions of this job. The Associate should be able to
stand, sit at an office space, see, hear and understand speech,
communicate, lift computer equipment, supplies and materials, use
office equipment and computers. The Associate is exposed to typical
office working conditions. If requested by an applicant or
employee, we may provide reasonable accommodations to enable
individuals with disabilities to perform the essential job
functions. The above statements are intended to describe the
general nature and level of work performed. They are not intended
to be construed as an exhaustive list of all duties required of
personnel so classified. We have the exclusive right to alter this
job description at any time without notice.
Neighborly® is fully committed to Equal Employment Opportunity
and to attracting, retaining, developing and promoting the most
qualified employees without regard to their race, gender, color,
religion, sexual orientation, national origin, age, physical or
mental disability, citizenship status, veteran status, or any other
characteristic prohibited by federal or state law. We are dedicated
to providing a work environment free from discrimination and
harassment, and where employees are treated with respect and