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VP, Loss Mitigation

Company: Service Link LLC
Location: Virginia Beach
Posted on: September 12, 2020

Job Description:

Job Description



The Vice President ofLoss Mitigation will have day-to-day accountability for the Loss MitigationEngagement and Solution Delivery teams. They will be responsible for all aspects of oversight and controlsensuring compliance is proven as required to all Federal, state, andagency/insurer guidelines. Thisindividual will partner with the SVP of Default Administration to monitor lossmitigation strategies, focusing on improving Customer and Client satisfactionto ensure company profitability. TheVice President of Loss Mitigation is the owner required to develop operatingplans, procedures and capacity to ensure proper and timely processing ofaccounts with a focus on anticipated business growth. This individual will complete projects andlead/develop teams to streamline processes and achieve the productivity,compliance, efficient and quality of a premier subservicer. In addition, this individual will beresponsible for implementing and overseeing training guides for all compliancechanges announced by federal, state and agency/insurer loan modificationprograms.


Oversee the teams responsible for Loss Mitigation; manage staff and workbeing completed in multiple locations; provide leadership and direction tosupervisors and manager

Monitor workload and staff to ensure workflow is maintained inaccordance with department standards and investor, insurer and client andcompany timeframes

Learn and understand the complexity of subservicing, while continuouslyassessing efficiencies of default administration directed and improving servicelevels and profitability

Establish goals and objectives; work closely with leadership team toachieve organizational goals; assist with setting monthly departmentproductivity goals; develop action plans for meeting target dates

Work with staff to develop and monitor individual and departmentalgoals; complete and maintain individual performance plans for each directreport; meet regularly to provide effective feedback and guidance as a resultof monitoring task queues; quality and communication review, etc.; assist staffin achieving team and departmental goals/objectives

Advocate strong customer/client focus and communication, internally andexternally

Problem-solve and analyze situations to come up with a mutuallyacceptable solution utilizing available resources

Model and encourage open and effective communication

Manage and monitor departmental operating processes and procedures

Ensure all work is performed timely and accurately

Ensure appropriate management controls are in place to monitor and trackall tasks and functions

Evaluate business processes and make necessary changes to dailyprocedures

Ensure compliance with all investor, insurer, client and company policies,procedures and guidelines

Ensure compliance with all loss mitigation timelines

Ensure all client service level agreements (SLA) are met or exceeded

Ensure department procedures are updated timely to reflect allregulatory and compliance updates

Monitor loss mitigation data and identify problem areas’ develop methodsto analyze trends and take corrective action where needed

Ensure all exception/problem cases are identified, handled, reported andresolved timely an accurately

Organize and plan department activities including managing task assignmentsand scheduling projects, utilizing appropriate resources and requestingfollow-up documentation as needed

Respond to internal and external audit findings; prepare formalresponses and ensure remediation of noted issues

Monitor department’s financial statements’ ensure all controllableexpenses are maintained within budget’ ensure losses due to department failsare kept within established budget amounts and provide detailed explanation forlosses incurred, monthly

Review and prepare reporting surrounding key performance indicators andpipeline management reports with senior management on a weekly basis

All other duties as assigned.


High School Diploma or equivalent required

Bachelor’s Degree preferred or equivalent combination of education andexperience

7+ years of experience in one or more of the following areas: MortgageBanking, Collections, Loss Mitigation, Bankruptcy and Foreclosure processes

Minimum 3-5 years management experience

Strong computer skills with working knowledge of Office (Outlook, Word,Excel and PowerPoint) and ability to learn industry related systems

Strong analytical, reasoning and negotiation abilities and solidadministrative skills; well-developed management skills

Strong knowledge of current practices, procedures and regulations/lawsrelated to default administration for GSE/HUD/VA and residential/conventionalmortgage loans

Effective/collaborative leadership style that inspires and motivatesoutstanding performance; excellent coaching and counseling skills

Excellent verbal and written communication skills with effectivelistening and presentation skills

Excellent organizational skills with ability to multi-task andaccurately work in a fast-paced environment with tight deadlines

WORK CONDITIONS Workingconditions are normal for an office environment. Ability to attend work and beproductive during normal business hours and to work early, late or weekendhours as needed for successful job performance. Over time required asnecessary.

Essential functions are thebasic job duties that an employee must be able to perform, with or withoutreasonable accommodation.


Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing — Teaching others how to do something.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management — Managing one's own time and the time of others.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition — The ability to identify and understand the speech of another person.

Speech Clarity — The ability to speak clearly so others can understand you.


Sitting up to 90% of time

Walking and standing up to 10% of time

Occasional lifting, stooping, kneeling, crouching and reaching.


LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

Keywords: Service Link LLC, Virginia Beach , VP, Loss Mitigation, Other , Virginia Beach, Virginia

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