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Liberty Loans Call Center Lead Supervisor

Location: Virginia Beach
Posted on: January 16, 2020

Job Description:



Delivering exceptional customer service and effectively solving

customer issues, complaints and inquires. Creating an environment where the customer

experience is at the core of every decision made while building valued relationships.




large amounts of inbound and outbound calls in a timely manner


call center "scripts" when handling different topics.


customers' needs, clarify information, research every issue and providing


--Build sustainable relationships

and engage customers by taking the extra mile


personal/team qualitative and quantitative targets


and ensure compliance with all the organization's policies and procedures

Position Requirements

--Previous experience in a

customer support role

--Track record of over-achieving


--Strong phone and verbal

communication skills along with active listening

--Working knowledge of Windows XP

Professional and Microsoft Office Suites

--Customer focus and adaptability

to different personality types

--Ability to multi-task, set

priorities and manage time effectively

--Flexible, reliable and motivated

in a fast pace highly structured environment,


Demands and Work Environment

The physical demands

described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job.


performing the duties of this job, the employee is regularly required to talk

and hear. The employee is frequently required to stand; walk; use hands to

finger, handle or feel; and reach with hands and arms while working in a call

center environment within close proximity of co-workers.


the ability to work varies days/hours including nights and weekends may be

required as job duties needed.

--Position requires working at a desk at the

corporate office for periods of time up to eight hours.



This is not necessarily an

exhaustive list of responsibilities, skills, duties, requirements, efforts or

working conditions. While this list is intended to be an accurate

reflection of the current job, Liberty Tax Service reserves the right to revise

the functions and duties of the job or to require that additional or different

tasks be performed when circumstances change (i.e. emergencies, changes in

personnel, work load, or technological developments).

Keywords: LIBERTY TAX SERVICE, Virginia Beach , Liberty Loans Call Center Lead Supervisor, Other , Virginia Beach, Virginia

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