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Liberty Loans Call Center Lead Supervisor

Company: LIBERTY TAX SERVICE
Location: Virginia Beach
Posted on: January 16, 2020

Job Description:

Position

Purpose

Delivering exceptional customer service and effectively solving

customer issues, complaints and inquires. Creating an environment where the customer

experience is at the core of every decision made while building valued relationships.

Position

Responsibilities/Duties/Functions/Tasks

--Managing

large amounts of inbound and outbound calls in a timely manner

--Following

call center "scripts" when handling different topics.

--Identifying

customers' needs, clarify information, research every issue and providing

solutions

--Build sustainable relationships

and engage customers by taking the extra mile

--Meet

personal/team qualitative and quantitative targets

--Practice

and ensure compliance with all the organization's policies and procedures

Position Requirements

--Previous experience in a

customer support role

--Track record of over-achieving

quota

--Strong phone and verbal

communication skills along with active listening

--Working knowledge of Windows XP

Professional and Microsoft Office Suites

--Customer focus and adaptability

to different personality types

--Ability to multi-task, set

priorities and manage time effectively

--Flexible, reliable and motivated

in a fast pace highly structured environment,

Physical

Demands and Work Environment

The physical demands

described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job.

--While

performing the duties of this job, the employee is regularly required to talk

and hear. The employee is frequently required to stand; walk; use hands to

finger, handle or feel; and reach with hands and arms while working in a call

center environment within close proximity of co-workers.

--Have

the ability to work varies days/hours including nights and weekends may be

required as job duties needed.

--Position requires working at a desk at the

corporate office for periods of time up to eight hours.

Employee

Acknowledgement

This is not necessarily an

exhaustive list of responsibilities, skills, duties, requirements, efforts or

working conditions. While this list is intended to be an accurate

reflection of the current job, Liberty Tax Service reserves the right to revise

the functions and duties of the job or to require that additional or different

tasks be performed when circumstances change (i.e. emergencies, changes in

personnel, work load, or technological developments).

Keywords: LIBERTY TAX SERVICE, Virginia Beach , Liberty Loans Call Center Lead Supervisor, Other , Virginia Beach, Virginia

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