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Service Release Processor II

Company: ServiceLink
Location: Virginia Beach
Posted on: December 5, 2019

Job Description:

Service Release Processor II JOB SUMMARY Primary responsibilities of the position are as follows: Ensure accuracy and timeliness of the service release processes of bulk and flow transfer in the Service Release Department. Position is responsible performing various transfer functions and communicating with clients, servicers, vendors and internal staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Processes loans scheduled for or requested to service release using the company's servicing platform. This includes completing bulk service release tasks; processing daily service release items; accurately maintaining the department's workstation; communication with clients and new servicers; and processing reports and remittances to clients and new servicers. - Assists department management with training new processors on all service release processes and procedures. - Assists with all aspects of outbound servicing transfers, to include timeline coordination and establishing delivery dates and timelines. - Analyzes and runs various reporting to track client or company trending; must have ability to identify root cause issues and be able to communicate those issues to the management team. - Leads and/or assists with department projects. - Communicates internally and externally (written/verbal) on items and/or issues concerning servicing transfers to ensure completeness, accuracy and timeliness. Escalate unresolved items timely to team lead or supervisor to determine appropriate action. - Ensures approved RESPA compliant correspondence is sent timely for outgoing transfers and service released loans. - Researches and reconciles discrepancies with loan portfolio and reports findings and resolutions in a timely manner. - Processes and distributes data/reports daily, weekly, monthly as required using a variety of office software and website systems. - Must be able to work overtime with/without notice to meet business needs and deadlines. - Ensures that accurate records of direct transfer costs and expenses are maintained.. - Assist with and participate in department cross-training as required. - All other duties as assigned. MINIMUM QUALIFICATIONS - High school diploma or equivalent required. - Possess 2 or more years of experience in mortgage servicing, preferably in service release or loan boarding post-origination. - Prefer knowledge of servicing systems (i.e. MSP), aware of various loan products, adaptable to workload and process changes, organized, excellent written/verbal communication skills, strong attention-to-detail. - Working knowledge of Microsoft software required. WORK CONDITIONS Working conditions are normal for an office environment. Must have the ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Some travel may be required. ESSENTIAL FUNCTIONS Overtime - Required as necessary Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension Understanding written sentences and paragraphs in work related documents. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking Talking to others to convey information effectively. Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing Teaching others how to do something. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management Managing one's own time and the time of others. Writing Communicating effectively in writing as appropriate for the needs of the audience. Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension The ability to read and understand information and ideas presented in writing. Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision The ability to see details at close range (within a few feet of the observer). Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression The ability to communicate information and ideas in speaking so others will understand. Speech Recognition The ability to identify and understand the speech of another person. Speech Clarity The ability to speak clearly so others can understand you. PHYSICAL DEMANDS Sitting up to 95% of time Walking up to 5% of time Occasional standing, stooping, kneeling, crouching and reaching LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law. Operations All Other VA - Virginia Beach FL - Jacksonville LoanCare Servicing Operations Nov 14, 2019, 8:50:07 AM

Keywords: ServiceLink, Virginia Beach , Service Release Processor II, Other , Virginia Beach, Virginia

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