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Desktop Support Technician

Company: Robert Half Technology
Location: Virginia Beach
Posted on: November 9, 2019

Job Description:

Robert Half Technology is looking for a desktop support technician with the ability to present complex technical information to non-technical users in an understandable and concise format. If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you. Responsibilities include, but are not limited to: * Field incoming help requests from end users via both telephone and work orders in a courteous manner. * Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. * Build rapport and elicit problem details from help desk customers. * Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. * Apply diagnostic utilities to aid in troubleshooting. * Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.What you bring to the role * Bachelor's degree in Computer Science or technical degree preferred * 2-4 years related experience * Ability to write reports, business correspondence, user instructions, and procedure manuals Please send your resume to bashil.singh@rht.com - provided by Dice

Keywords: Robert Half Technology, Virginia Beach , Desktop Support Technician, IT / Software / Systems , Virginia Beach, Virginia

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