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EUC support specialist

Company: DelegateIt
Location: Virginia Beach
Posted on: September 12, 2019

Job Description:

This is a Desktop Support role and not an Architect role so mid-level professional are accepted 1. Responsible for designing and blueprinting the office setup of End user computing (Desktop, Phone, Printers, Data room, etc) for new location. 2. Responsible for designing the move of the office from IT infrastructure perspective. 3. Work with project manager to define the project plan for office move and set up 4. Installation/Configuration/Troubleshooting of Windows XP, 7, VDI and Windows Clients OS. 5. Excellent Troubleshooting Skills on Desktops, Laptops, Windows and Vmware Operating System hardware 6. Experience in Architecture/Design of Windows and Virtual Desktop Infrastructure 7. Experience in Hardware knowledge (Dell, HP, IBM Desktop), basic hardware (Server, Blade, Storage, Tape Library, Network Devices, Firewall, Cabling etc) troubleshooting in data center with help of respective SME 8. Excellent skills in Scripting, Automation of Installation (imaging 9. Experience in Migration/Upgrade of Window and Vmware infrastructure 10. Good troubleshooting knowledge on Active Directory, DNS, DHCP , Event Logs, File and Print Server 11. Experience in Datacenter Operations, Managing security permissions, Backups and restoration. 12. Excellent listening skills & ability to communicate clearly and fluently in English 13. Install, test and certify operating system service packs, hot fixes, patches and/or upgrades 14. Co-ordination with multiple stake holders / Third party Vendors for break-fix. 1. Responsible for designing and blueprinting the office setup of End user computing (Desktop, Phone, Printers, Data room, etc) for new location. 2. Responsible for designing the move of the office from IT infrastructure perspective. 3. Work with project manager to define the project plan for office move and set up 4. Installation/Configuration/Troubleshooting of Windows XP, 7, VDI and Windows Clients OS. 5. Excellent Troubleshooting Skills on Desktops, Laptops, Windows and Vmware Operating System hardware 6. Experience in Architecture/Design of Windows and Virtual Desktop Infrastructure 7. Experience in Hardware knowledge (Dell, HP, IBM Desktop), basic hardware (Server, Blade, Storage, Tape Library, Network Devices, Firewall, Cabling etc) troubleshooting in data center with help of respective SME 8. Excellent skills in Scripting, Automation of Installation (imaging 9. Experience in Migration/Upgrade of Window and Vmware infrastructure 10. Good troubleshooting knowledge on Active Directory, DNS, DHCP , Event Logs, File and Print Server 11. Experience in Datacenter Operations, Managing security permissions, Backups and restoration. 12. Excellent listening skills & ability to communicate clearly and fluently in English 13. Install, test and certify operating system service packs, hot fixes, patches and/or upgrades 14. Co-ordination with multiple stake holders / Third party Vendors for break-fix. 15. Flexibility to work in shifts for 24x7 support 16. Experience in Datacenter Operations, Managing security permissions, Backups and restoration. 17. Responsible for identification and mitigation of risks and vulnerabilities 18. Prepare disaster recovery (DR) plan and demonstrate successful functioning of DR 19. Must be able to Lead the participate in outage calls Create the Standard Operating Procedure and update the knowledge database documentation whenever required Participate in weekly/ monthly/ customer meeting and provide activities report. Follow Compliance and Regulation policy of TCS and Customer Understand the SLA and ensure the SLAs are met as per the TCS agreement with customer Keep the Inventory up to date for global locations Work with offshore team and ensure customer deliverables are delivered on time Complete the work assigned from supervisor 1. Good understanding of Incident, Asset, Problem and Change Management (ITIL)

Keywords: DelegateIt, Virginia Beach , EUC support specialist, IT / Software / Systems , Virginia Beach, Virginia

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