SMIT Service Desk RDM Tier 2 Technician
Company: Leidos
Location: Norfolk
Posted on: April 1, 2026
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Job Description:
The SMIT Service Desk RDM Team has an opening for an experienced
technician to work in our Norfolk, VA office. This team provides
Tier I and II technical software, hardware and network problem
resolution for clients by performing problem diagnosis and guiding
users through step-by-step solutions or may provide expertise to
solve first and second tier technical support issues for end-users
of the organization's products and services. Primary
Responsibilities As a Service Desk RDM Technician, you will: Use
automated information systems to analyze routine situations. Review
incoming requests, both computer generated and verbal, then sort,
code and take initiative to prioritize tasks for proper action to
manage time efficiently. Resolve problems independently or
collaborate with team mates to resolve issues. Escalates to next
tier technical support as necessary. Supports users by fulfilling
individual requests for information and/or training in the
utilization of the various databases available. Instructs users in
the use of PCs and networks. Demonstrate critical thinking skills
to quickly understand complex systems. Work on many tasks
simultaneously in a high-pressure environment. Interact with
individuals on all organizational levels. Develop and strengthen
peer mentoring skills. Demonstrate excellent phone and email
support with effective verbal and written communication skills.
Basic Qualifications High school education or equivalent and 1-3
years general experience, or equivalent combination of experience
and college level education Minimum of 6 months of tenure with the
NMCI Service Desk Three months or more experience supporting NNPI
and/or SIPR in a Tier 1 role. Individuals on a Performance
Improvement Plan or Attendance Warning will not be considered 8570
certification - CompTIA Security CE Ability to attain Flank Speed
Tier 1.5 qualification within 30 days. Superior skills in both
written and verbal communication. Proficiency with Microsoft
PowerShell Strong problem-solving skills. Advanced knowledge of
computer and networking technology. Ability to effectively document
issues, troubleshooting steps, and resolutions implemented.
Understands NMCI internal structure, processes and tools.
Proficient with HPSM ticketing and Knowledge Management System.
Must be a US Citizen. Able to work assigned shifts as needed,
including overnights and weekends. Preferred Qualifications
Candidates Bachelor's degree in Computer Science, Engineering,
Business, or related IT or equivalent work experience 2 years of
experience on NMCI Service Desk Candidates with fewer than 4
attendance occurrences in a rolling 90-day period Candidates with
strong metrics in PAR and AHT Proactive learner who takes ownership
of their own growth and career development If you're looking for
comfort, keep scrolling. At Leidos, we outthink, outbuild, and
outpace the status quo — because the mission demands it. We're not
hiring followers. We're recruiting the ones who disrupt, provoke,
and refuse to fail. Step 10 is ancient history. We're already at
step 30 — and moving faster than anyone else dares. Original
Posting: January 30, 2026 For U.S. Positions: While subject to
change based on business needs, Leidos reasonably anticipates that
this job requisition will remain open for at least 3 days with an
anticipated close date of no earlier than 3 days after the original
posting date as listed above. Pay Range: Pay Range - The Leidos pay
range for this job level is a general guideline only and not a
guarantee of compensation or salary. Additional factors considered
in extending an offer include (but are not limited to)
responsibilities of the job, education, experience, knowledge,
skills, and abilities, as well as internal equity, alignment with
market data, applicable bargaining agreement (if any), or other
law.
Keywords: Leidos, Virginia Beach , SMIT Service Desk RDM Tier 2 Technician, IT / Software / Systems , Norfolk, Virginia
