Helpdesk Support
Company: STI
Location: Chesterfield
Posted on: April 1, 2026
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Job Description:
Role: Helpdesk Support Location: Chesterfield, VA Duration: Long
Term Onsite work Direct Client Description: Job description The
Help Desk Analyst 4 is responsible for assisting and providing
technical support for LiveScan agencies statewide, to answer
questions from agencies and IT suppliers about the LiveScan
onboarding process, to answer and track incoming calls and email
requests for technology assistance related to purchasing new
equipment and upgrading existing equipment, to answer questions
related to establishing network connectivity from agency LiveScans
to LiveScan cloud hosts, to create/maintain computer
software/hardware inventories; to prepare and coordinate the
completion of agency MOUs, to generate help desk tickets and
forward service requests to IT suppliers, to monitor open tickets,
and provide status updates to users. Performs other duties as
assigned. The person selected for this position will work full-time
onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke,
North Chesterfield, VA 23235. Working hours are Monday through
Friday, 8:30am to 5:00pm, excluding state holidays. Knowledge,
Skills, and Abilities Advanced computer skills are required,
particularly related personal computers, PC peripherals and network
Help Desk support services that align with the responsibilities
summarized in the Job Description. In addition, strong candidates
will have expertise related to troubleshooting computer
software/hardware problems; advanced customer relations skills;
good verbal and written communication skills; ability to control
and manage several projects simultaneously; working knowledge of MS
Word, MS Excel, and MS outlook; and strong analytical and
decision-making skills. Required/Desired Skills Skill Required
/Desired Amount of Experience Advanced computer skills are
required, particularly related personal computers, PC peripherals
and network Help Desk support services Required 5 Years expertise
related to troubleshooting computer software/hardware problems
Required 5 Years advanced customer relations skills Required 5
Years good verbal and written communication skills Required 5 Years
ability to control and manage several projects simultaneously
Required 5 Years working knowledge of MS Word, MS Excel, and MS
outlook Required 5 Years strong analytical and decision-making
skills Required 5 Years
Keywords: STI, Virginia Beach , Helpdesk Support, IT / Software / Systems , Chesterfield, Virginia
