Field Services Engineer II

Company: Bio-Rad Laboratories
Location: Virginia Beach
Posted on: March 18, 2023

Job Description:

Whether a routine maintenance call or troubleshooting a problem and finding solutions, our Field Service Engineers play a leading role in supporting the onsite technical needs of Bio-Rad customers. In this highly autonomous role, you will spend the majority of your time at customer sites, with travel up to 5 days a week in your assigned territory as part of a national service team.The person taking the Field Service Engineer role will spend the majority of their time in four key areas:

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• Traveling between hospitals/labs based on assignment of service requests.
  
• Troubleshooting and resolving customer and product issues.
  
• Building positive relationships with Bio-Rad customers.
  
• Documenting service results in order to maintain accurate quality records.
  The environment and culture for this role is fast-paced and you'll be constantly "on the go". It requires the ability to solve complex problems while maintaining strong relationships with our customers.No day or week will look the same, and your work will have a direct impact on Bio-Rad's success!How You'll Make An Impact:
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  • Performing repairs, upgrades, and preventative maintenance on Bio-Rad's instruments, ensuring the quality performance of our instruments for customers who are working to advance the future of healthcare.
    
  • Supporting and maintaining the Bio-Rad instruments on which our customers rely on to make scientic breakthroughs helping to advance healthcare research and treatments.
    
  • Building and sustaining strong relationships allows you to anticipate and advocate for our customers needs.
    
  • By adhering to FDA and GMP regulations and requirements with detailed record keeping and service documentation helps protect Bio-Rad's integrity and reputation in the industry.
    What You Bring:While the list of qualifications may help an employee to succeed in this position, capable candidates may have a wide range of backgrounds and skills. If you have experience that aligns with the responsibilities of this role, we encourage you to apply!
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    • At least 3 years of transferable field service experience servicing electro-mechnical/electronic/optical/robotics equipment and an A.S. or B.S. in Electronics, Biomedical Engineering, or Mechanical Engineering (or a related field or military equivalent experience).
      
    • Preferred flow cytometry experience with strong electro-mechanical troubleshooting skills.
      
    • Ability to read, understand and successfully follow medium to highly complex work instructions.
      
    • Strong computer skills and fundamental knowledge of computer networking.
      
    • Strong customer relation and communication skills, both written and oral.
      
    • Flexibility and enthusiasm for daily travel.
      Preferred skills to support your success:
      • Hands on experience with Diagnostic or Life Science Flow Cytometry instruments.Total Rewards Package: At Bio-Rad, we're empowered by our purpose and recognize that our employees are as well. That's why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle.Benefits: We're proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG's), and more!Compensation: The estimated base salary range for this position is $63,200 to $86,900 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.Agency Non-Solicitation:Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. #LI-JS1

Keywords: Bio-Rad Laboratories, Virginia Beach , Field Services Engineer II, IT / Software / Systems , Virginia Beach, Virginia