Field Technical Support Representative - Virginia Beach, VA
Company: Georgia IT Inc.
Location: Virginia Beach
Posted on: August 5, 2022
Field Technical Support Representative
Location: Virginia Beach, VA
US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO
third party corp to corp accepted for this job
Manages the onsite delivery of software services, installation, and
configuration for customer environments.
The job solves various business systems, On-site at Campus
Experience with Windows workstations and applications, break-fix
support, and IMAC support.
Hardware, Network and Software troubleshooting. Experience with
incident management tools required, i.e. Service Now. Windows 10
Ability to work with end-users to resolve technical issues. Apple
knowledge is a plus.
Deliver reactive and proactive activities according to Service
Level Agreement to ensure customer satisfaction and loyalty.
Applies basic knowledge of the job skills and company policies and
procedures to complete a variety of assignments/tasks. Good
understanding of the general/technical aspects of the job.
Organizes own tasks and receives general instructions on all work.
Education: Associates, Bachelor's Degree or equivalent experience.
Experience: 1 to 2 years
Keywords: Georgia IT Inc., Virginia Beach , Field Technical Support Representative - Virginia Beach, VA, IT / Software / Systems , Virginia Beach, Virginia
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