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Field Technical Support Representative - Virginia Beach, VA

Company: Georgia IT Inc.
Location: Virginia Beach
Posted on: August 5, 2022

Job Description:

Field Technical Support Representative

Location: Virginia Beach, VA

Duration: Long-term

Rate: DOE

US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job

Manages the onsite delivery of software services, installation, and configuration for customer environments.

The job solves various business systems, On-site at Campus location.

Experience with Windows workstations and applications, break-fix support, and IMAC support.

Hardware, Network and Software troubleshooting. Experience with incident management tools required, i.e. Service Now. Windows 10 and 11.

Ability to work with end-users to resolve technical issues. Apple knowledge is a plus.

Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job.

Organizes own tasks and receives general instructions on all work. Education: Associates, Bachelor's Degree or equivalent experience. Experience: 1 to 2 years

Keywords: Georgia IT Inc., Virginia Beach , Field Technical Support Representative - Virginia Beach, VA, IT / Software / Systems , Virginia Beach, Virginia

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