Technical Support Representative
Company: Kelly
Location: Virginia Beach
Posted on: January 14, 2021
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Job Description:
Job DescriptionAre You Looking for What-s Next in Your
Career?New JobNew BeginningNew YouOur Technical Support advisors
provide customer service to resolve technology challenges through a
series of troubleshooting activities and knowledge-based research
in a remote call center environment.What Your Remote Work
Environment Looks LikeA private workspace with locked door in your
permanent residenceQuite environment free of background noise and
interruptionsA secure workspace free from cell phones/video
devicesArrangements for dependent care and other obligationsWhat
You-ll Love About UsPaid training at $13.50Increase to $15.00/hour
after successful graduation of Nesting - (roughly 5 weeks of
employment)You may be eligible for Benefits and Paid Holidays after
90 days in our call center production environment99% of promotions
from within with explosive growth opportunities into departments
such as Leadership, Quality Assurance, and TrainingWhat You-ll Do
Every DayYou-ll interact with up to 3 customers at a time using
various media channels; those channels may include inbound calls,
inbound chats, or outbound calls, as dictated by business
need.Locating music, apps, and movies on various devicesBilling
issuesFraud managementProduct feature inquiriesResolving username
and password difficultiesTroubleshooting email issuesNavigating
customers through various appsData sharing & synchronization
troubleshootingVerifying proper hardware and software configuration
and set upDiagnosing and resolving issues including: internet
connectivity, email, application downloads, and
moreRequirementsWhat We-ll Love About YouRegular, consistent and
punctual attendance. Must be able to work a full-time schedule, 38
hours a week at minimum, including nights and weekends, holidays,
variable schedule(s) and overtime as necessaryMust be able to work
a 2nd shift between 1pm - 1am ESTMust be able to work in a fast
paced, structured, dynamic environment and high transaction
environment, with the ability to maintain composure in stressful
situations and manage and diffuse angry or upset customersPossesses
a strong work ethic with a stable work historyGreat communication
skillsDesire a long-term career with growthOpenness to feedback and
willingness to improveFamiliarity with iOS and/or MacOS, or
comparable technologyWhat You-ll NeedHigh School Diploma or GED18
years or olderMinimum 6 months of customer service experienceLegal
authorization to work in the USHigh speed internet
service#KellyConnectWhy Kelly--?
Interested in contact centre opportunities that offer freedom and
flexibility, and truly value your skills? We thought so. We're
KellyConnect---and wherever life takes you, we have great contact
centre opportunities that align with your preferred workstyle,
schedule, and location. Looking to work from home, or work specific
hours? No problem. Best of all, we only work with companies that
share our focus on treating employees like the deeply valued people
that they are.
About Kelly--
At Kelly, we're always thinking about what's next and advising job
seekers on new ways of working to reach their full potential. In
fact, we're a leading advocate for temporary/non-traditional
workstyles, because we believe they allow flexibility and
tremendous growth opportunities that enable a better way to work
and live. Connecting great people with great companies is what we
do best, and our employment opportunities span a wide variety of
workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a
diverse workforce and providing accommodations for people with
disabilities in all parts of the hiring process as required under
its Employment Accommodation Policy. Kelly will work with
applicants to meet accommodation needs that are made known to Kelly
in advance.]]
Keywords: Kelly, Virginia Beach , Technical Support Representative, IT / Software / Systems , Virginia Beach, Virginia
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