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HR REPRESENTATIVE

Company: Sentara Health
Location: Virginia Beach
Posted on: June 6, 2024

Job Description:

City/State
Virginia Beach, VA

Overview

Work Shift
First (Days) (United States of America)

Sentara Health is currently seeking a full-time

Human Resources Specialist for the Workday HRIS Troubleshooting team

Job Summary:

-Delivers service professionally and efficiently, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction.

-Provides real-time, accurate, and comprehensive responses to telephone and written inquiries regarding HR-related issues, policies, procedures, and processes

-Researches and resolves customer issues; escalates complex issues

Identifies trends of repeat issues.

-Processes employee-related transactions accurately based on research, employee-specific information, and process guidelines.

-Maintains appropriate documentation and records for HR-related cases in HR Help Desk.

Required Education:

Bachelor's Degree requires 2 years or more of HR experience.
An Associate's Degree requires 4 years or more of HR experience.

Job Requirements:

  • An understanding of HR principles, policies, and best practices.
  • Strong knowledge of Workday functionality, including employee data management, reporting , and the ability to pivot as needed to advise the leadership of Workday trends.
  • Excellent analytical, critical thinking, and problem- solving skills, with the ability to manipulate and interpret HR data.
  • Exceptional attention to detail, accuracy, and data integrity.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Healthcare experience preferred.


    Sentara Benefits:

    Sentara employees strive to make our communities healthier places to live. We re setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits,

    Join our team, where we are committed to quality healthcare, improving health every day, and providing the opportunity for training, development, and growth!

    keyword: Human Resources, HR, Workday, HRIS, HR Help desk, policy and procedures, employee relations, talent acquisition, performance management, benefits, payroll, onboarding, training, compensation, Indeed, Monster, Talroo-Leadership, #LinkedIn, shared services, ER, cases, customer service, troubleshooting, research, troubleshooting, HRIS, shared services, testing, team management, employment status change

    Job Summary

    Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction.

    Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures and processes.

    Escalates complex issues, where applicable.

    Processes employee related transactions accurately based on research, employee-specific information and process guidelines.

    Maintains appropriate documentation and records for HR-related cases in HR Help Desk.

    Bachelors Degree Preferred.
    Bachelors or Associates Degree requires 1 or more years of Human Resources and/or customer support experience.
    No degree requires 3 or more years of Human Resources experience and/or customer support.
    Basic knowledge of HR Solutions.

    Qualifications:

    ALD - Associate's Level Degree

    Human Resources

    Skills

    Active Listening, Communication, Microsoft Excel, Microsoft Word, Service Orientation, Social Perceptiveness

    Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

    Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

    In support of our mission to improve health every day, this is a tobacco-free environment. Associated topics: advisor, business partner, consultant, generalist, hrbp, human resources associate, human resources generalist, officer, operations partner, professional

Keywords: Sentara Health, Virginia Beach , HR REPRESENTATIVE, Human Resources , Virginia Beach, Virginia

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