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Operations & Staffing Manager

Company: Decisions
Location: Virginia Beach
Posted on: August 2, 2022

Job Description:

Role Summary
Decisions is a fast-growing, private-equity-backed technology company that provides the only seamlessly integrated workflow and rules platform for business process automation. The Company is trusted by some of the most well-known and respected Fortune 500 companies and SMBs around the world including Pfizer, American Express, PwC, and Lockheed Martin. By using Decisions' no-code BPM platform, customers across industry verticals are empowered with the ability to rapidly automate and transform their business processes, improve operational efficiency, and drive company results, regardless of technical skillset.
In this role, you will be a key member of the Professional Services leadership team, helping to grow and manage an important team that our customers rely on for successful and excellent custom software implementations.
The successful candidate is a natural leader who is capable of scaling a professional services team, enjoys nurturing customer relationships, and is effective at structuring teams to deliver custom software for their customers. If you thrive in a high-growth environment and are passionate about mentoring a team of top performers, this could be the opportunity for you.
Essential Functions/Responsibilities

  • Responsible for resource planning and scheduling of 75-person professional services team.
  • Responsible for processes related to project lifecycle of professional services engagement from an opportunity to completion.
  • Serve as a critical advisor to the team as a Planning & Scheduling leader and help to set the direction for the implementation and professional services team
  • Actively managing project financials, including team utilization, budget vs actual hours, project margin, travel, and other expenses
  • Report regularly on departmental KPI metrics such as revenue, utilization, margin, and billable hours
  • Identifying, communicating, and working with professional services sales to develop opportunities identified during project execution, collaborate on the creation of proposals, estimates, change orders, and new statements of work
  • Hiring, developing, mentoring, and managing your team in an efficient & effective manner to meet rapidly increasing demands for services
    Specialized Experience
    • Bachelor's degree in any discipline (STEM degrees preferred though not required) with strong academic performance; Advanced degree or MBA is preferred though not required. Or, extensive operational experience.
    • Requires demonstrated record project-management/program-implementation and/or planning and scheduling experience
    • Great attention to detail.
    • Demonstrated experience in planning and managing at operational levels
    • Track record of managing multiple complex projects, juggling competing priorities, and meeting deadlines
    • Independent, adaptable and can thrive in a fast-paced environment
    • High integrity, respect, and honesty - true team player
    • Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
    • Superior project management, organizational, and time management skills
    • Strong team builder, collaborator, and influencer, with the ability to drive results independently and through others
    • Proven ability to learn new products and processes
    • Ability to be creative and innovative when ad-hoc solutions are needed

Keywords: Decisions, Virginia Beach , Operations & Staffing Manager, Human Resources , Virginia Beach, Virginia

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