Executive Housekeeper
Company: Harmony Hospitality
Location: Norfolk
Posted on: April 1, 2026
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Job Description:
Description The Executive Housekeeper is responsible for:
Coordinates the daily operations of housekeeping and laundry
services to ensure that the services exceed the expectations of the
resort owners/guests. Ensures compliance with all policies,
procedures and regulations. Monitors both the productivity and
qualitative work product for the Room Attendant teams, Housemen and
Public Area Attendants. Walking the property completely a minimum
of three times daily (AM Noon and PM). Determines and assigns work
cleaning projects and priorities to ensure that all quality
standards are met. JOB RESPONSIBILITIES The Executive Housekeeper’s
primary responsibilities will include: Performs at least three
complete property walk-throughs daily (AM, Noon and PM). Determines
daily work assignments, projects and priorities. Attends daily
pre-shift meeting with the department's staff. Inspects a minimum
of ten guest units per day. Ensures that all employees in the
department have the tools, equipment and supplies needed to
accomplish their respective jobs. Monitors guest corridor traffic
and utilization, monitoring carts for neatness and proper
positioning so as not to block guests, ensures that housemen remove
dirty laundry and bagged garbage on a timely basis. Ensures that
all closets and carts are fully stocked each morning to generate a
continual work flow and avoid related productivity delays. Reviews
internal management reports to include: occupancy forecasts, night
audit summary, payroll edits, man-hour and payroll reports,
productivity results from the prior day, operating checkbook
accounts and schedules. Prepares all schedules for the department.
Generates all department purchase orders. Attends weekly staff
meeting. Checks periodically each day on any and all special
cleaning project work. Department responsibility for recruiting,
interviewing, hiring, training, disciplining, coaching, counseling,
performance evaluations and terminations as necessary. Participates
with formation of department annual operating budgets. Ensures that
the hotel maintains cleanliness and service standards as defined by
any third party affiliations (hotel franchiser) where applicable.
Enforces 100% staff compliance with uniform and grooming standards.
Maintains housekeeping support and storage areas in a clean, neat
and orderly fashion. Performs all supply and linen month end
inventories in a timely and accurate manner. Insures that all
department employees receive comprehensive training. REQUIRED
SKILLS AND ABILITY Exposure to scheduling, PO processing, time card
calculations and expense control systems preferred. Basic
organizational skills. Experience with entry level supervisory
skills relating to human resources and willingness to be trained
for further development including: interviewing, coaching,
counseling, disciplining, evaluations and train-the-trainer.
Excellent English verbal and written communication skills.
Demonstrated computer skills. Ability to interact with hotel guests
and staff in a courteous and professional manner. Ability to
multi-task within specific time constraints. Good attitude and work
ethic practices. Demonstrated ability and willingness to give
direction. Ability to define problems, collect data, establish
facts, and draw valid conclusions. Ability to interpret a variety
of technical instructions and deal with several abstract and
concrete variables. Able to apply concepts such as fractions,
percentages, ratios and proportions to practical situations. Able
to work a flexible schedule including weekends and holidays. Team
building and motivational skills. REQUIRED EDUCATION AND EXPERIENCE
Education – High School diploma. Experience –Six years of
experience in the housekeeping field. One year of experience as a
property level Assistant Executive Housekeeper required. Prior
experience as a property level Executive Housekeeper preferred.
This job description is not an exclusive or exhaustive list of all
job functions that an employee in this position may be asked to
perform.
Keywords: Harmony Hospitality, Virginia Beach , Executive Housekeeper, Hospitality & Tourism , Norfolk, Virginia
