Front Desk Associate - The Colonies
Company: Vacatia
Location: Newport News
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Now Hiring: Front Desk Associate
| Join Our Resort Team! Are you passionate about delivering
exceptional guest experiences? Do you thrive in a fast-paced,
service-driven environment? If so, we’d love to meet you! The
Colonies at Williamsburg is currently seeking a Front Desk
Associate to join our resort team. As the first point of contact
for our guests, you’ll play a vital role in creating a warm and
welcoming atmosphere while helping ensure smooth front desk
operations. What You'll Do: Greet every guest with a smile and
provide outstanding customer service from check-in to check-out
Answer guest inquiries and resolve issues quickly and
professionally Manage room assignments, reservations, and billing
with accuracy Process payments and handle cash transactions
confidently Review reservations and prepare for daily arrivals
Maintain front desk procedures, including key control and
registration audits Ensure confidentiality and security protocols
are followed Collaborate with the team to keep operations running
smoothly Take initiative and support various tasks as needed What
We’re Looking For: A friendly, dependable, and customer-focused
personality Strong communication and multitasking skills Basic math
skills and comfort handling payments Ability to stay organized in a
busy environment Tech-savvy with a willingness to learn new systems
Detail-oriented and trustworthy with guest information Previous
hospitality or customer service experience is a plus Flexibility to
work weekends and holidays as needed Why Join Us? Work in a
welcoming, team-oriented resort environment Opportunities to grow
within hospitality and resort operations Be part of creating
memorable experiences for our guests every day Ready to bring your
positive energy and customer service skills to our team? Apply
today and start your next adventure with us!
Keywords: Vacatia, Virginia Beach , Front Desk Associate - The Colonies, Hospitality & Tourism , Newport News, Virginia
