Financial Center Manager - Virginia Beach Area
Company: Disability Solutions
Location: Virginia Beach
Posted on: September 28, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
managing a financial center and it's employees on a day-today
basis. Key responsibilities include operating as a business owner
and fostering a team environment, instilling an effective
client-centric and risk culture in the center, and helping clients
achieve the financial goals. Job expectations include ensuring
operational excellence and cohesive
effectiveness.Responsibilities:
- Develops talent, including proactive sourcing of
candidates
- Manages client traffic, engaging and appropriately routing
clients, and fostering client retention
- Manages business results through formalized management routines
and coaching
- Creates a world class client experience environment
- Manages market-level initiative prescribed by market
leaders
- Drives operational excellence by engaging employees on business
strategy
- Manages organizational priorities and effective
executionManagerial Responsibilities:This position may also have
responsibilities for managing associates. At Bank of America, all
managers at this level demonstrate the following responsibilities,
in addition to those specific to the role, listed above.
- Diversity & Inclusion Champion: Creates an inclusive team where
members are treated fairly and respectfully.
- Manager of Process & Data: Demonstrates and expects process
knowledge, data driven decisions, simplicity and continuous
improvement.
- Enterprise Advocate & Communicator: Delivers clear and concise
messages that motivate, convey the "why" and connects contributions
to business results.
- Risk Manager: Leads and encourages the identification,
escalation and resolution of potential risks.
- People Manager & Coach: Knows and develops team members through
coaching and feedback.
- Financial Steward: Manages expenses and demonstrates an owner's
mindset.
- Enterprise Talent Leader: Recruits, on-boards and develops
talent, and supports talent mobility for career growth.
- Driver of Business Outcomes: Delivers results through effective
team management, structure, and routines.Required Qualifications:
- 1+ years of leadership experience demonstrated through one or a
combination of the following: coaching, training and/or motivating
a diverse work team
- Is an enthusiastic, highly motivated self-starter with a strong
work ethic and intense focus on results, acting in the best
interest of the client
- Collaborates effectively to get things done, building and
nurturing strong relationships
- Displays passion, commitment and drive to deliver an experience
that improves our clients' financial lives
- Is confident in identifying solutions for clients based on
their needs and can resolve problems independently or bring in
others as needed
- Communicates effectively and confidently and is comfortable
engaging all clients
- Has the ability to learn and adapt to new information and
technology platforms
- Applies strong critical thinking and problem-solving skills to
meet clients' needs
- Will follow established processes and guidelines in daily
activities to do what is right for clients and the bank, adhering
to all applicable laws and regulations
- Efficiently manages time and capacity
- Can manage complexity, prioritize tasks, delegate and execute
in a fast-paced environment
- Can interpret performance results, find opportunities to drive
success and hold others accountable to results
- Can be flexible to work weekends and/or extended hours as
neededDesired Qualifications:
- 1+ years of management experience including hiring, coaching
and developing direct reports
- Experience in financial services and knowledge of financial
services industry, products and solutions
- Experience working in an environment with individual and team
goals where goals were routinely met or exceeded
- Bilingual Spanish skills preferredSkills:
- Coaching
- Customer Service Management
- Customer and Client Focus
- Performance Management
- Talent Development
- Business Operations Management
- Recruiting
- Result Orientation
- Risk Management
- Sales Performance Management
- Inclusive Leadership
- Leadership Development
- Prioritization
- Problem Solving
- Referral ManagementMinimum Education Requirement: High School
Diploma / GED / Secondary School or equivalentShift:1st shift
(United States of America)Hours Per Week: 40
Keywords: Disability Solutions, Virginia Beach , Financial Center Manager - Virginia Beach Area, Hospitality & Tourism , Virginia Beach, Virginia
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