Guest Services Supervisor

Company: Sheraton Virginia Beach Oceanfront
Location: Virginia Beach
Posted on: August 24, 2024

Job Description:

Position Title: Front Office Manager
Department: OperationsReports To: General Manager and Assistant General ManagerSupervision: Front Desk Agents, Reservation Agents, Night AuditorsPay Structure: Paid Bi-weekly
Overview:We are in search of a dedicated individual who thrives in a collaborative environment, takes pride in their responsibilities, and is enthusiastic about delivering exceptional service to our guests. As a key member of our operations team, you will play a vital role in ensuring that every guest experience is memorable and exceeds expectations.
Why Work with Us?At Sheraton Virginia Beach Oceanfront, we are committed to creating remarkable experiences for our guests. As a well-established hospitality provider, we value positive interactions and aim to make every guest feel appreciated. We offer a supportive environment where your professional growth is encouraged, and your contributions are recognized.
Benefits:We provide competitive compensation along with a comprehensive benefits package for full-time employees, which includes health, dental, and vision insurance, as well as various discounts and a 401K plan with company matching.
Key Responsibilities:--- Oversee Front Desk personnel: recruitment, performance reviews, training, and development.--- Ensure high standards of guest service quality are maintained.--- Manage departmental budgets to optimize profitability while enhancing guest satisfaction.--- Collaborate with other departments to improve overall guest experience.--- Develop and implement operational plans that align with the hotel's strategic objectives.--- Enhance guest satisfaction through effective staff training and quality service delivery.--- Supervise reservation processes to maximize occupancy and revenue.--- Uphold financial transaction security and guest safety protocols.--- Address guest complaints promptly and ensure corrective measures are taken.--- Schedule staff in accordance with labor standards and anticipated occupancy levels.--- Promote cross-selling of other services and properties.--- Adhere to all company policies and procedures relevant to this role.
Essential Qualifications:--- Bachelor's Degree or significant experience in the hospitality sector.--- Minimum of 2 years experience with a recognized hotel brand preferred.--- Strong financial acumen and ability to analyze data effectively.--- Proficient in basic mathematical skills and financial reporting.--- Familiarity with hotel management systems is advantageous.
About Us:Sheraton Virginia Beach Oceanfront is a leading hospitality organization dedicated to providing outstanding service and memorable experiences. With a commitment to excellence, we offer numerous opportunities for career advancement and professional development.

Keywords: Sheraton Virginia Beach Oceanfront, Virginia Beach , Guest Services Supervisor, Hospitality & Tourism , Virginia Beach, Virginia