Customer Service Coordinator

Company: Capital One
Location: Virginia Beach
Posted on: July 27, 2022

Job Description:

Locations: VA - Richmond, United States of America, Richmond, VirginiaWork From Home Bilingual (Spanish) Sr. Complaints Coordinator**Candidates must live within approximately 100 miles driving distance of 89144 (Las Vegas, NV), 23060 (Richmond, VA), 23320 (Chesapeake, VA), or 33634 (Tampa, FL) and be comfortable coming in person whenever required with no less than 24 hours notice.**Associates primarily handle escalated inbound calls with existing customers in English and Spanish. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. - Associates need to be able to handle an environment of escalated calls and utilize Principle Based Servicing to escalate calls for resolution when necessary. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.**Successful candidates will need to complete a Language Assessment**Responsibilities: ---- Manage various inbound servicing calls--- Perform account level research--- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities by using soft skills--- Become familiar with and follow Company guidelines and procedures (computer based training, class-room training, timecards, e-mail, training, etc) - ---- Update account information and complete appropriate documentation to ensure accurate reporting on accounts ---- Attend team meetingsWork at Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied by use cellular data (hot spot) -
  • Cable or fiber connections are preferred -
  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found. -To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer. -
  • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of site to every device on the network
    • Capital One reserves the right to request proof of internet provider, speed and service package from the associate -
    • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. -Basic Qualifications:
      • High School Diploma, GED, or equivalent certification
      • At least 2 years of customer service or Loss Mitigation experience
      • Bilingual - Fluent in Spanish and EnglishPreferred Qualifications:
        • At least 2 years of call center experienceAt this time, Capital One will not sponsor a new applicant for employment authorization for this positionNo agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Virginia Beach , Customer Service Coordinator, Hospitality & Tourism , Virginia Beach, Virginia