Housekeeping Supervisor @ Boardwalk Resort and Villas
Company: Diamond Resorts
Location: Virginia Beach
Posted on: November 18, 2021
Under general supervision the Housekeeping Supervisor is
responsible for ensuring the highest level of overall housekeeping
services throughout the resort in accordance with company policies
and procedures, federal, state, and local authority guidelines.
Responsibilities include assisting or managing, in the absences of
the Housekeeping Manager, the day-to-day planning, organizing,
directing, and training and developing team members.
ESSENTIAL JOB FUNCTIONS
Conducts pre-shift meetings and reviews all pertinent information
for daily activities, to include but not limited to, departures,
arrivals, and stayover scheduled cleans.
Assists in maintaining inventory of all supplies pertinent to
housekeeping and laundry departments.
Assists in monitoring annual deep cleaning and carpet cleaning
Ensures each room meets quality assurance standards before being
placed in the property management system as clean and available
through daily inspections of guest rooms and public space using
designated inspection checklists.
Assists in ensuring proper, efficient, and timely communication
channels are being maintained with management
Maintains communications with the Maintenance Department by
providing a written work order or entering into the Asgard
Ensures that all lost and found items are bagged, tagged, logged
into the Asgard system, and secured for sixty (60) days, or as
outlined by state law.
Coordinates with resort security or designee with storage and
disposal of Lost and Found items.
Assist in the training, motivating and assisting of team members to
ensure fair, consistent and corrective action if necessary for team
members in housekeeping, public area, and laundry.
Responsible for ensuring the cleanliness and organization of
housekeeping vehicles and storage rooms.
Conducts weekly, monthly, and quarterly inventories in a timely
manner, according to policy, to include maintaining desired par
levels and recording of damaged and biohazard linen.
Assist in maintaining a safe work environment.
Assist in ensuring all team members have the tools necessary to
perform their essential job functions.
Maintains the highest standards of professionalism when interacting
with fellow team members, members, owners and guests.
Completes time keeping for all housekeeping team members in the
absence of management.
Ensures department meets all quality assurance standards in
accordance with company policies.
Completes all required Company trainings and compliance courses as
Adheres to Company standards and maintains compliance with all
policies and procedures.
Performs other related duties as assigned.
High School Diploma or equivalent.
A minimum of six (6) months of experience in the hospitality,
hospital, and home/office cleaning field required.
A minimum of six (6) months of supervisory experience in the
hospitality and/or customer service field required.
This position provides immediate supervision to direct reports.
Oversees and controls the work performance of others in a close
working relationship, often in the same room or close proximity. A
portion of the time may be spent performing individual tasks
similar to those performed by direct reports. May participate in
the interview, selection, and training processes as assigned. May
be responsible for assigning work to direct reports, reviewing
results in accordance to policies and procedures, and providing
recommendations to management.
LICENSE & CERTIFICATIONS
Driver's License (non-commercial) - must be state-specific.
SKILLS & ABILITIES
This position requires the capability to understand and follow both
oral and written directions as well as knowledge and usage of
correct business English and office practices. Must be able to
communicate effectively with others, analyze and resolve problems,
maintain effective working relationships, and interact successfully
with internal and external customers.
Specific skills and abilities include, but are not limited to the
Operates office machinery (i.e., computer, copy machine, fax
Computer proficiency in Microsoft Word, Excel and Outlook.
Excellent customer service skills.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal
Able to perform a variety of duties, often changing from one task
to another of a different nature, with impending deadlines and/or
Performs well with frequent interruptions and/or distractions.
Please note that Hilton Grand Vacations (HGV) acquired Diamond
Resorts International (DRI) as of August 02, 2021. If you apply to
work at a Diamond Resorts company you will be an applicant of a
subsidiary of HGV. A transition to HGV will occur as we integrate
technology, systems and branding but it will take time until our
separate operating systems, employment policies and benefits are
fully integrated. As a result, for a period of time, employees will
receive correspondence and messaging from Diamond Resorts as well
as from HGV and related entities.
Keywords: Diamond Resorts, Virginia Beach , Housekeeping Supervisor @ Boardwalk Resort and Villas, Hospitality & Tourism , Virginia Beach, Virginia
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