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Housekeeping Supervisor @ Boardwalk Resort and Villas

Company: Diamond Resorts
Location: Virginia Beach
Posted on: November 18, 2021

Job Description:


Under general supervision the Housekeeping Supervisor is responsible for ensuring the highest level of overall housekeeping services throughout the resort in accordance with company policies and procedures, federal, state, and local authority guidelines. Responsibilities include assisting or managing, in the absences of the Housekeeping Manager, the day-to-day planning, organizing, directing, and training and developing team members.


Conducts pre-shift meetings and reviews all pertinent information for daily activities, to include but not limited to, departures, arrivals, and stayover scheduled cleans.

Assists in maintaining inventory of all supplies pertinent to housekeeping and laundry departments.

Assists in monitoring annual deep cleaning and carpet cleaning projects.

Ensures each room meets quality assurance standards before being placed in the property management system as clean and available through daily inspections of guest rooms and public space using designated inspection checklists.

Assists in ensuring proper, efficient, and timely communication channels are being maintained with management interdepartmentally.

Maintains communications with the Maintenance Department by providing a written work order or entering into the Asgard system.

Ensures that all lost and found items are bagged, tagged, logged into the Asgard system, and secured for sixty (60) days, or as outlined by state law.

Coordinates with resort security or designee with storage and disposal of Lost and Found items.

Assist in the training, motivating and assisting of team members to ensure fair, consistent and corrective action if necessary for team members in housekeeping, public area, and laundry.

Responsible for ensuring the cleanliness and organization of housekeeping vehicles and storage rooms.

Conducts weekly, monthly, and quarterly inventories in a timely manner, according to policy, to include maintaining desired par levels and recording of damaged and biohazard linen.

Assist in maintaining a safe work environment.

Assist in ensuring all team members have the tools necessary to perform their essential job functions.

Maintains the highest standards of professionalism when interacting with fellow team members, members, owners and guests.

Completes time keeping for all housekeeping team members in the absence of management.

Ensures department meets all quality assurance standards in accordance with company policies.

Completes all required Company trainings and compliance courses as assigned.

Adheres to Company standards and maintains compliance with all policies and procedures.

Performs other related duties as assigned.


High School Diploma or equivalent.


A minimum of six (6) months of experience in the hospitality, hospital, and home/office cleaning field required.

A minimum of six (6) months of supervisory experience in the hospitality and/or customer service field required.


This position provides immediate supervision to direct reports. Oversees and controls the work performance of others in a close working relationship, often in the same room or close proximity. A portion of the time may be spent performing individual tasks similar to those performed by direct reports. May participate in the interview, selection, and training processes as assigned. May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.


Driver's License (non-commercial) - must be state-specific.


This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:
Operates office machinery (i.e., computer, copy machine, fax machine).

Computer proficiency in Microsoft Word, Excel and Outlook.

Excellent customer service skills.

Ability to take initiative and effectively adapt to changes.

Recognizes an emergency situation and takes appropriate action.

Able to establish and maintain a cooperative working relation.

Able to use sound judgment; work independently, with minimal supervision.

Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

Performs well with frequent interruptions and/or distractions.


Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.

Keywords: Diamond Resorts, Virginia Beach , Housekeeping Supervisor @ Boardwalk Resort and Villas, Hospitality & Tourism , Virginia Beach, Virginia

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