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Customer Service Associate

Company: SimpliSafe
Location: Virginia Beach
Posted on: May 6, 2021

Job Description:

Customer Support Representativeat SimpliSafe (View all jobs)Richmond, VASimpliSafe is a leading innovator in the home security industry with one mission: to make every home secure.We believe in democratizing home safety. As our co-founder Chad Laurans aptly put it, you shouldn t have to ask for permission to secure your home. You should be able to do it yourself. SimpliSafe protects over 3 million Americans and we re growing at a rapid pace. We pride ourselves in being daring innovators, humble cooperators, and data-driven thinkers. We go wherever the best idea leads us, work selflessly to get the best outcomes for our customers, and constantly analyze & reevaluate our efforts.SimpliSafe has a range of opportunities for like-minded individuals, from our US and UK corporate offices to our warehouses and customer service centers. The Contact Center hours of operation are 8:00am to Midnight - 7 days a week.Job DescriptionSimpliSafe is seeking motivated, ambitious, self-starters who are excited to grow with a high-performing team in our brand new site in Richmond, VA. The Customer Support role requires confidence in the ability to multi-task and speak to and assist a wide range of customers. In this role, agents are responsible for taking inbound calls from our customers and assisting them to the best of our ability. If you are looking for a position where you can help people stay safe, while providing excellent customer service- this is the job for you!What You ll DoRespond promptly, courteously, and knowledgeably to customer service inquiriesProvide top-tier support to all customers with a goal of first call resolutionEducate customers on system installation/use, and assist in troubleshooting Utilize prior customer support experience to enable customer success and happinessUse problem-solving skills to solve customer issues and address concernsOutbound calls to current customers to address issues, when needed What You ll NeedProven success in a phone-based customer service or call center position Ability to understand and determine root causes to customer issuesComfort with technology and ability to provide technical assistance for consumer electronicsProven record of outstanding attendance and timeliness in a structured environment Strong work ethic and the drive to contribute to company goalsClear and effective phone communication skills to ensure all customer issues are resolvedAbility to work independently and in a team settingAbility to prioritize in a fast-paced environment and excellent time management skills Positive, can-do attitude and eager for continuous improvement Strong commitment to customer happiness and satisfaction Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS. Associated topics: answer, associate, client service, coordinator, csr, customer care associate, customer care representative, customer service representative, internship, telephone service representative

Keywords: SimpliSafe, Virginia Beach , Customer Service Associate, Hospitality & Tourism , Virginia Beach, Virginia

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