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Customer Service Support Representative

Company: LIBERTY TAX SERVICE
Location: Virginia Beach
Posted on: January 16, 2020

Job Description:

Position Title:Customer Service Representative (CSR)

Department:JTH Financial

Status: Seasonal

Reports to:Laura Thomas

FLSA Status:Non-Exempt

Position Purpose

Deliver outstanding customer service in a timely and professional manner via telephone or electronically

Position Responsibilities/Duties/Functions/Tasks

Respond promptly to customer/franchise owners inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle inquiries and complaints

Perform customer verifications

Practice and ensure compliance with all the organization's policies and procedures

Position Qualifications

Reliable and motivated

Ability to motivate others

Outstanding Customer Service Skills verbal and written

Ability to work independently and as a contributing team member

Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar.

Strong listening skills.

Strong problem solving skills and has the ability to multi-task.

Working knowledge of Windows XP Professional and Microsoft Office Suites

Ability to multi task in a fast-paced, highly structured environment, problem solving and ability to multi task.

Previous customer service or call center experience is preferred.

Spanish is a plus

Tax knowledge is a plus

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms while working in a call center environment within close proximity of co-workers.



  • Have the ability to work varies days/hours including nights and weekends may be required as job duties needed.
  • Position requires working at a desk at the corporate office for periods of time up to eight hours.

    Employee Acknowledgement

    This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, or technological developments).

    Liberty Tax Service is an equal opportunity employer.

Keywords: LIBERTY TAX SERVICE, Virginia Beach , Customer Service Support Representative, Hospitality & Tourism , Virginia Beach, Virginia

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