Front Desk Receptionist & Medical Billing Coordina
Company: Thrive Proactive Health
Location: Virginia Beach
Posted on: May 9, 2022
Job DescriptionHealth & Wellness Clinic in Virginia Beach, VA.
-- We have a busy growing practice with multiple specialities,
multiple disciplines and providers, multiple price points, multiple
scheduling systems and multiple locations. We are growing and
looking for a full time or part time team member to run our front
reception area and help with billing. We are looking for an
energetic and customer service oriented spirit that enjoys learning
and working in a busy fast paced environment. Ideal candidate can
confidently juggle multiple tasks at the front end of the business,
and prioritize work efforts to assure clients have an enjoyable
experience. The receptionist's type duties include answering
phones, responding to online leads, greeting clients, scheduling
and confirming appointments, inputting and juggling a scheduling
system and an electronic medical records system. Some of our
services are cashed based and others are insurance billing related.
The medical billing coordinator part of this role works directly
with our 3rd party billing company to assure claims are getting
billed and collected in a timely manner, as well as works with our
licensed medical providers and exercises specialists to coordinate
paperwork needs. PRIMARY RESPONSIBILITIES:
- Actively greet customers and visitors with personal
interaction, be courteous and helpful at all times. Take initiative
to field and respond with assistance to resolve and follow up
regarding any customer service matter in a timely manner.
- Oversee neatness of waiting area, butlers station, and front
end of the facility, ensure clean and tidy presentation at all
- Manage to do list, juggling tasks and phone calls, yet
prioritize those physically present.
- Learn and utilize the proper way to activate and schedule new
prospective clients. This is an important role for this position
because of the multiple specialities and ways we can help
- Must have phone etiquette to triage questions and direct
- Manage customer wait times and customer flow, must coordinate
and communicate well with other team members.
- Responsible for data entry and ability to onboard a new
customer, process new referrals, and track billing and insurance
information. Verify and scan demographic and insurance information
and update files as necessary.
- Be able to contact and cultivate relationships with referral
sources (physicians, case managers, etc.) for additional
information to complete needs of the medical record. Ensure all
information is collected to properly secure reimbursement. Also
responsible for handling and tracking referrals and prescriptions
as required in the medical record.
- Organizes and maintains filing systems for patients charts and
front desk operations.
- Be confident in addressing cost of care and eliminate financial
ambiguity so customers are aware and not surprised with any kind
- Able to responsibly collect payment from customers and assist
ensuring completion of billing/fee slip on each customer into
medical record system.
- Maintain strict customer and company confidentiality with
personal health and financial information.
- Balance team and individual responsibilities. Independently
manages and prioritizes multiple tasks in order to fulfill
individual role on the team. Coordinate and communicate work
efforts with other employees. Meets challenges with resourcefulness
and generates suggestions for improving workflow.
- Approach others in a tactful manner, reacts well under pressure
and treats other with respect and consideration. Accepts
responsibility for own actions and follow through on
- Must be able to maintain positive appearance and attitude and
comply with dress code policy.
- Remain flexible and adaptable to perform other duties as
assigned.Thrive Proactive Health is a locally, women owned small
business. We welcome you to learn more about us and our dynamic
practice at Thrivevb.comPowered by JazzHRCtC6Q9tb3a
Keywords: Thrive Proactive Health, Virginia Beach , Front Desk Receptionist & Medical Billing Coordina, Healthcare , Virginia Beach, Virginia
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