VirginiaBeachRecruiter Since 2001
the smart solution for Virginia Beach jobs

Care Advisor Nurse - Call Center

Company: Patient First
Location: Virginia Beach
Posted on: May 6, 2021

Job Description:

Patient First is accepting applications for Care Advisor Nurse-Call Center in the Virginia Beach, Virginia area. Patient First provides a friendly work environment that promotes a team-oriented philosophy. The responsibilities of the job include, but are not limited to, the following:

  • Helping patients with questions about their recent Patient First visit;
  • Performing comprehensive telephonic patient assessment;
  • Following established clinical protocols/guidelines and providing appropriate patient instructions according to urgency of calls;
  • Completing documentation of telephonic conversations with patients, physician offices, employers or insurance companies in the patient's medical record with precision and accuracy;
  • Translating oral information into concise and accurate written documentation using standard medical guidelines and Patient First approved abbreviations;
  • Uses, protects, and discloses patient Protected Health Information (PHI) in accordance with Heath Insurance Portability and Accountability act (HIPAA) standards;
  • Notifying pharmacies of new prescriptions and authorizations of refills as ordered by the physician;
  • Expediting emergency calls as needed;
  • Facilitating communication between patients and Patient First physicians;
  • Helping develop new members of the nurse call center;
  • Following all Patient First policies and procedures;
  • Occasionally working shifts at a Patient First center. Job Requirements:Minimum education and professional requirements include, but are not limited to, the following:
    • High school graduate or equivalent;
    • Employee must be 18 years of age or older;
    • State license as a registered nurse in good standing;
    • Minimum of two years clinical experience with Patient First(preferred);
    • Utilization review and call center experience a plus;
    • Computer skills and experience with Microsoft Word and Excel (required);
    • Ability to work in a team-oriented environment that requires strong oral, written and interpersonal communication, problem solving, facilitation and analytical skills (required);
    • Strong organizational skills and attention to detail(required). Patient First is an equal opportunity employer offering an excellent benefits package and competitive salary.

Keywords: Patient First, Virginia Beach , Care Advisor Nurse - Call Center, Healthcare , Virginia Beach, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Virginia Beach RSS job feeds