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Care Advisor Nurse-Call Center

Company: Patient First
Location: Virginia Beach
Posted on: September 9, 2020

Job Description:

Patient First is accepting applications for Care Advisor Nurse (Call Center) in the Virginia Beach, Virginia area. Patient First provides a friendly work environment that promotes a team-oriented philosophy. The responsibilities of the job include, but are not limited to, the following:Helping patients with questions about their recent Patient First visit;Performing comprehensive telephonic patient assessment;Following established clinical protocols/guidelines and providing appropriate patient instructions according to urgency of calls;Completing documentation of telephonic conversations with patients, physician offices, employers or insurance companies in the patient's medical record with precision and accuracy;Translating oral information into concise and accurate written documentation using standard medical guidelines and Patient First approved abbreviations;Uses, protects, and discloses patient Protected Health Information (PHI) in accordance with Heath Insurance Portability and Accountability act (HIPAA) standards;Notifying pharmacies of new prescriptions and authorizations of refills as ordered by the physician;Expediting emergency calls as needed;Facilitating communication between patients and Patient First physicians;Helping develop new members of the nurse call center;Following all Patient First policies and procedures;Occasionally working shifts at a Patient First center.
Minimum education and professional requirements include, but are not limited to, the following:High school graduate or equivalent;Employee must be 18 years of age or older;State license as a registered nurse in good standing;Minimum of two years clinical experience with Patient First(preferred);Utilization review and call center experience a plus;Computer skills and experience with Microsoft Word and Excel (required);Ability to work in a team-oriented environment that requires strong oral, written and interpersonal communication, problem solving, facilitation and analytical skills (required);Strong organizational skills and attention to detail(required).Patient First is an equal opportunity employer offering an excellent benefits package and competitive salary.

Keywords: Patient First, Virginia Beach , Care Advisor Nurse-Call Center, Healthcare , Virginia Beach, Virginia

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