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Director of Operations- Holiday Inn North Beach

Company: Coastal Hospitality Associates
Location: Virginia Beach
Posted on: October 11, 2019

Job Description:

Holiday Inn and Suites North Beach is searching for a Director of Operations to help support our very busy oceanfront hotel/resort. We are looking for someone that can hit the ground running and join our already amazing team. We have fun and we work hard. If that's your motto, then you've found the next step in your career. Coastal Hospitality Associates, LLC is the property management company for Holiday Inn North Beach. Coastal Hospitality is a full service hotel management company with more than 30 years of experience managing hotels with the major brands from Virginia to North Carolina. At Coastal Hospitality Associates, LLC, we constantly strive to find new and better ways of providing true hospitality with the best and most consistent service. You will find that our commitment to being the best reaches into every department of our business. Visit our website for more information: Job Summary: The Director of Operations for the Holiday Inn and Suites North Beach in Virginia Beach is responsible for supporting the hotel General Manager in managing the Rooms, Food and Beverage, Finance, Sales and Marketing, and Maintenance departments to achieve excellence in guest satisfaction scores as well as exceeding operating and financial goals of the owner. Key responsibilities of the Director of Operations position include

  • Set priorities with hotel General Manager and Department Managers to ensure that quality standards are met or exceeded, by communicating Coastal Hospitality standards and goals.
  • As a member of the Executive Committee for the property , the Director of Operations is expected to help create and execute the financial objectives of the hotel.
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
  • Develop Department Managers for future advancement through competency training and corporate sponsored training programs.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
  • Adhere to all Coastal Hospitality policies and procedures and train new operations managers to ensure compliance.
  • Ensure the cleanliness and maintenance of the physical property of each hotel through inspections and preventive maintenance programs with department managers.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Overseeing and always seeking to improve all operations departments with respect to productivity, revenue and service
  • Ensure that training in service standards is taking place in each department using the steps to effective training
  • Assist with and participate in management interviews and follow hiring procedures. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
  • In conjunction with the General Manager, interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
  • Perform any department manager performance appraisals as assigned, and ensure managers are in compliance with the standards in their administration of performance appraisals to their staff.
  • Motivate, coach, counsel and discipline all management personnel according to Coastal Hospitality SOP's and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Attend meetings/training as required by management.
  • Perform other duties as requested from management.
  • Long and flexible hours are required Desired Skills and Experience: The ideal candidate should possess the following qualities: At least 5 years progressive experience in a full service hotel or a related field; or a 4-year college degree and/or at least 3 to 4 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. EOE AA/Veteran/Disabled

Keywords: Coastal Hospitality Associates, Virginia Beach , Director of Operations- Holiday Inn North Beach, Executive , Virginia Beach, Virginia

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