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National Account Services Manager

Company: Abbott
Location: Virginia Beach
Posted on: August 14, 2019

Job Description:

National Account Services Manager REQ******** Position Title: National Account Services Manager Location: Richmond, VA DO WORK THAT MATTERS At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 160 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals. POSITION SUMMARY The primary responsibilities for the National Account Services Manager include managing teams and daily processes key to achieving customer satisfaction, optimal productivity and company goals. The National Account Services Manager supports a team of Coordinators by serving as the escalation point, managing staffing needs and workflow. In addition to the day-to-day support of the team, the manager is responsible for coaching and developing their team into key contributors for National Accounts, while also being available to lead and facilitate special projects based on client needs. As leaders, National Account Services Managers always present themselves in a positive, professional can do manner and consistently pursue opportunities for self-improvement. RESPONSIBILITIES Travel as needed to support clients/partners with business objectives, develop strong business relationships and ensure client satisfaction. Oversee daily activities of Account Management and Support teams. Foster a cooperative and harmonious work environment conducive to maximizing employee morale and productivity. Work closely with departments on projects and processes impacting service to clients. Assist with training and development of Account Management and Support teams. Proactively identify means of improving processes and make recommendations. Handle escalated calls or situations with clients as they arise. Approve team vacation requests based on daily workloads. Monitor and drive performance to deliver stellar customer service to clients. Conduct regular team meetings/communication with staff, including regular one on ones with team members. Ensure that service levels and departmental goals are met. Deliver performance reviews and disciplinary actions as needed. REQUIREMENTS To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. BASIC QUALIFICATIONS (What You Will Need) Proficiency in Excel, Word, PowerPoint, and Outlook (essential) Four-year degree from accredited college or university preferred Travel - ten percent (10%) PREFERRED QUALIFICATIONS (What Will Put You Ahead?) Exceptional time management skills and ability to self-motivate Team management experience strongly preferred Strong analytical skills Strong verbal and written communication skills LEADERSHIP/TALENT MANAGEMENT May oversee the completion of projects or assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries. Connect with us at **************, on LinkedIn at ********************************** on Facebook at *********************** and on Twitter @AbbottNews and @AbbottGlobal. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to *********************. Customer Service NA-USA-Virginia Sales and Marketing Full-time Ongoing

Keywords: Abbott, Virginia Beach , National Account Services Manager, Executive , Virginia Beach, Virginia

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