VirginiaBeachRecruiter
the smart solution for Virginia Beach jobs

Service Manager

Company: Trek Bicycle
Location: Virginia Beach
Posted on: September 13, 2018

Job Description:

Company Overview:Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We also appreciate new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done quickly, turning ideas into reality.Come, join us, and help us transform the world, the bicycle, and have a blast while doing it!In addition to being an AMAZING company to work for, Trek Bicycle offers its employees excellent benefits. Health Insurance, 401K Match, Exceptional Career Growth, PTO and Much More!Position Description:The service lead is responsible for running all operational aspects of the Trek Certified Service area. The service lead is responsible for ensuring the customers' bikes are being repaired in a safe and efficient manner. This is accomplished by the timely and effective execution of all the variables related to checking in bikes, repairing, and providing a unique and positive repair experience built upon quality products, repair work and excellent customer service. Position Responsibilities:The following are the performance objectives for this position. In assessing competency and fit, all candidates will be benchmarked against these standards.Ensure High-Quality Customer Service: Monitor the quality of customer service through observation of the service department. Holds service team accountable for delivering high quality customer service. Review customer repair requests, ensure communication with customers. Willingness to greet and work with all store customers within the service center and on the sales floor.Oversee Daily Service Operations: Actively engage with customers to diagnose and recommend bicycle repairs. Take an active lead to ensure all work orders are complete and checked in appropriately. Additionally, work with service team to ensure work orders ready for pick-up have been communicated with the customer.Develop Service Employees: Organize, implement and validate mechanic training through Trek Certified Service (TCS): Validate consistency of work order labor and bike builds, Ascend (retail management software) training, training of service team to properly execute test ride checks and ensuring mechanics are up to date on the latest technologies.Manage and Control Service Costs: Review daily/weekly/monthly service reports and be prepared to address all variances. Submit monthly report to Store Manager. Recommend staffing assignments to ensure service area is staffed and resources are effectively deployed throughout the service center and across all shifts.Active Professional Development: Attendance of multiple Trek Certified Service (TCS) classes in Waterloo, Wisconsin. Active participant in Trek University. Proactive approach to staying up to date with industry changes.Position Requirements:A service lead for a Trek Bicycle Store needs to have at least 3+ years of bicycle service center experience. This individual must demonstrate dynamic leadership skills with the ability to lead, motivate and develop future leaders. Previous leadership experience is a plus. Experience creating and maintaining an outstanding customer experience is a must. Commitment to a safe, clean and fun environment for employees and customers. Willingness to learn; attend Trek Certified Service classes and other industry training opportunities throughout the year. TKRetail

Keywords: Trek Bicycle, Virginia Beach , Service Manager, Executive , Virginia Beach, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Executive Jobs


Electrical Project Manager - Commercial (Ref #13142)
Description: Provide overall management direction for two or more projects and develop new business br opportunities relative to a particular Client, group of Clients or geographical area. br br Essential Responsibilities (more...)
Company: Recruiting Experts
Location: Suffolk
Posted on: 09/21/2018

Unit Manager - RN - Sign-On Bonus Available
Description: HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy. br (more...)
Company: HCR ManorCare
Location: Richmond
Posted on: 09/21/2018

Assistant Electrical Project Manager (Ref #12398)
Description: Provide initial client contact to assess scope of work and resources required to br successfully complete project. br ul br li Prepare complete estimate for selected project with detailed review (more...)
Company: Recruiting Experts
Location: Suffolk
Posted on: 09/18/2018


Nurse Manager, Intensive Care Unit (ICU) / Full Time / Days
Description: Portsmouth Regional Hospital is a 209-bed acute care hospital located in Portsmouth, NH, and is part of HCA, the nation's largest provider of healthcare services. Portsmouth Regional Hospital serves the (more...)
Company: Portsmouth Regional Hospital
Location: Portsmouth
Posted on: 09/18/2018

Restaurant Manager - Start at $52k+ / year- Red Robin
Description: At Red Robin our Assistant Managers support and ensure that the restaurant operates within Red Robin International guidelines, while meeting/exceeding sales and profitability objectives established during (more...)
Company: Red Robin
Location: Newport News
Posted on: 09/18/2018

Shift Manager - 0562 - Laskin Road Building - Virginia Beach
Description: Summary: Shift Managers are trained to perform all of the duties performed by the Crew Members and Shift Leaders, with additional responsibility for directing the daily operations of a restaurant in the (more...)
Company: Five Guys
Location: Virginia Beach
Posted on: 09/19/2018

Sales Manager (Custom Automotive Rims & Tires - Sales & Lease)
Description: Retail Sales Manager Custom Automotive Parts br br Consider yourself a car buff Love car shows and spend your free time adding custom parts to your car We re looking for you RimTyme Custom Wheels (more...)
Company: RimTyme, LLC
Location: Richmond
Posted on: 09/18/2018

Restaurant Manager
Description: Job DescriptionRestaurant General Manager Career Opportunities TOMS King, a franchise of Burger King Corporation, is currently looking for bold, energetic people to join our team and manage a 1 million-dollar (more...)
Company: TOMS King Services, LLC
Location: Richmond
Posted on: 09/21/2018

Restaurant Manager - Start at $52k+ / year
Description: At Red Robin our Assistant Managers support and ensure that the restaurant operates within Red Robin International guidelines, while meeting/exceeding sales and profitability objectives established during (more...)
Company: Red Robin
Location: Newport News
Posted on: 09/19/2018

Medical Director VA/NC Medicaid Product Expansion
Description: Medical Director VA/NC Medicaid Product Expansion Overview: Traditional health plan medical director role UM, DM, quality compliance providing support to individuals enrolled in Medicaid
Company: Healthcare Executive Connections
Location: Norfolk
Posted on: 09/18/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Virginia jobs by following @recnetVA on Twitter!

Virginia Beach RSS job feeds