Manager - NOC & Security Remediation - Norfolk, VA
Company: PRA Group
Location: Norfolk
Posted on: May 4, 2024
Job Description:
Manager - NOC & Security Operations Remediation- Norfolk,
VALeads a team of Network Operations Center (NOC) professionals in
managing the alerting and critical issue escalation while managing
the day-to-day operations of the NOC team. Coordinates resources,
notifications, communications, documentation, and reporting on key
KPIs. Responsible for the Security Operations patching team in
maintaining and reducing risks in the infrastructure. Ensure the
secure operation of servers and workstations through proper
application/operating system patching of vulnerabilities and
application of configuration changes. Accountable for remediating
software and hardware vulnerabilities and developing strong
processes and controls to automate the vulnerability remediation
process.This is a hybrid position requiring 3 days per week in
office and 2 days can be remote. Professional
Experience/Qualifications:
- Bachelor s degree in engineering, computer science, or
information technology, or a demonstrable equivalent combination of
formal education, on-the-job training, and/or work experience
- 5-10 years of experience in network, systems, and operations
service support, including managing people and processes
- Experience in developing alerts using various monitoring tools
such as SolarWinds, Ivanti Nuerons or LANdesk etc.
- Experience with performing Vulnerability scans to secure
operation of servers and workstations through proper
application/operating system patching of vulnerabilities and
application of configuration changes.
- Knowledge and Experience in managing Patching in an Enterprise,
Global Organization that operates in multiple time zones and highly
available.
- Must be flexible to work both day and night shifts for
scheduled and unscheduled absences of team members
- Working Knowledge of Data Center hardware, server software,
databases, virtualization, storage technologies, backup systems,
networking, and security
- Experience dealing with complex IP networks and diverse
equipment
- Ability to work effectively with external vendors to escalate
and resolve support issues quickly
- Well-developed problem solving and critical thinking skills,
with the ability to think creatively in fast-paced environment
- Strong verbal and written communication skills to convey
technical guidance and information to users as well as be able to
effectively use spreadsheets, Visio, and project management
programs
- Ability to lift equipment i.e., racking server equipment in the
data center
- The ability to manage multiple simultaneous and diverse
technology issues to resolution, with minimal supervision and an
unbeatable sense of urgency
- Highly motivated individual with passion for customer service
and follow-throughKey Responsibilities (other duties may be
assigned):
- Provide 24x7x365 escalation and monitoring support for global
applications and systems
- Deploy, manage, and maintain all security patches for operating
systems and applications
- Liaise with PRA Leadership concerning system and application
issues
- Create and maintain training material for NOC engineers.
Oversee the training and development of staff.
- Develop standard operating procedures and maintain
documentation.
- Manage operational incidents on a 24x7 basis. Act as an
escalation point for the various teams.
- Ensure tickets are completed timely, professionally and with a
high degree of quality.
- Set clear expectations of daily activities, monitor the
progress of service issues to their timely resolution, review and
post completed incidents, problems, and changes
- Manage multiple concurrent interdisciplinary projects and
ensure the cohesive working of the team.
- Ensure status communications are distributed to customers in
accordance with procedures.
- Accountable for ensuring appropriate alerts are in place to
ensure high availability of key platforms
- Monitor status of circuits, systems, database, applications,
jobs, and security alerts.
- Analyze root causes of problems and find proactive ways to
avoid them in the future
- Monitor and escalate the performance of after-hours tasks such
as patching, code deployments, backups/restores, configuration
changes and others.
- Provide high level of customer satisfaction for support tickets
and requests. Build and maintain supportive working relationships
with IT teams.
- Review and monitor alerts and escalations to ensure proper
handling
- Working knowledge of security industry and ability to identify
security risk criticality and urgency.
- In-depth technical knowledge of desktop and server applications
and operating systems
- Working technical knowledge of TCP/IP and basic networking
concept
- Hands on knowledge of software distribution tools and
application packaging
- Patch management & patch automation experience
- Other duties as assigned Supervisory Responsibilities:
- Provide leadership, mentoring, and management of Tier 1/2
engineers in support of PRA s highly available environment.
Engineers may exist in multiple locations/time zones
- Develop team schedules to maximize coverage and responsiveness
globally
- Prepare, document and present staff performance
evaluations
- Demonstrated ability to solve complex technical problems with
little or no assistance.
- Excellent written, verbal, and interpersonal skillsAt PRA
Group, we're committed to helping our employees reach their highest
potential by offering competitive salaries with proprietary
training programs, tuition reimbursement programs, comprehensive
healthcare, health, dental and vision benefits, maternal and
paternal leave, holiday pay and PTO, an employee assistance
program, and valuable opportunities to establish a long career
within our organization. Manager - NOC & Security Remediation -
Norfolk, VA
Keywords: PRA Group, Virginia Beach , Manager - NOC & Security Remediation - Norfolk, VA, Executive , Norfolk, Virginia
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