Carrier Account Manager

Company: MetroNet Inc.
Location: Virginia Beach
Posted on: March 10, 2023

Job Description:

DescriptionLove Your Mondays again!
Carrier Account Manager
Our Carrier Account Manager is the face and voice of Metronet to our Carrier customers and is essential in providing that post-sales support to our customers - delivering that exceptional customer service that sets us apart from our competitors. This role is the liaison between our internal and external stakeholders - ensuring that our customers have the best possible experience. That is why the ideal candidate for this role would need to have exceptional verbal and written communication skills, strong organization, attention to detail, and the ability to build those long-term relationships with our customers.

ESSENTIAL JOB FUNCTIONS:

• 
  
• Develop strong customer relationships and serve in the role of MetroNet trusted partner
  
• Overall responsibility for service delivery of MetroNet's service including order acceptance, order installation, billing activation, and post order support
  
• Own first level escalations, coordinate resolutions, and establish effective communication between stakeholders for post-escalation review
  
• Act as liaison between customer and required internal departments to ensure constant, effective service installation status as customer requires
  
• Assist with customer onboarding as needed
  
• Fully understand the Terms and Conditions of each executed MSA being supported while effectively and successfully managing the customer lifecycle to mitigating risks
  
• Responsible for equipment procurement for customer installation projects
  
• Continually review and evolve processes used to track, oversee, and organize customer interactions
  
• Document lessons learned and implement best practices
  
• Interface with the MetroNet team to provide and obtain relevant information as required
  
• Other duties as assigned
  
  
  JOB QUALIFICATIONS AND REQUIREMENTS:
  
  • 
    
  • Improves performance impact through personal growth in knowledge and expertise
    
  • Work consistently within established timelines to ensure strict compliance with all applicable deadlines
    
  • Ability to work well independently and as part of a dynamic team environment required
    
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
    
  • Proficiency with MS Office Suite
    
  • Proven work experience in a similar role
    
  • Excellent communication skills
    
  • Ability to adapt to change
    
    
    WHAT WE OFFER
    An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
    Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
    
    Join us and find out what it means to love your career!
    
    At Metronet, we are the nation's largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.
    We are proudly recognized as a Top Diversity Employer by in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
    
    #LI-AF1
    
    

Keywords: MetroNet Inc., Virginia Beach , Carrier Account Manager, Executive , Virginia Beach, Virginia