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Director, CDI Services

Company: Accuity
Location: Virginia Beach
Posted on: March 9, 2023

Job Description:

Job Type

Accuity was founded in 2016 with the goal of reinventing the Clinical Documentation Process through MD case review, and MD to MD education. Over the last six years, we have experienced rapid growth and are excited to continue in growing our team nationwide. Learn more about us at .The Director, CDI Services is responsible for overseeing the CDI/Query Writing Team to monitor query compliance. They ensure throughputs are in line with operational goals. The Director, CDI Services supports the CDI managers in complex case reviews and communication with the Physician and DRG Coach Towers. They identify knowledge gaps and collaborate with the Tower and Internal Quality Control (ICQ) leadership to implement education and process improvement. The Director, CDI Services identifies client issues, assists in problem solving and supports client management in communications. In addition, they are responsible for hiring, onboarding, and maintaining staff development of the CDI Managers and Query Writing Team. Job ResponsibilitiesNew Hire Orientation and Onboarding:

  • Oversees the day-to-day operations, staffing, quality, and productivity for CDI Services
  • Monitors query work queues, responds to volume fluctuations, and allocates resources to ensure we meet business needs on a regular basis
  • Assists the CDI managers with complex case reviews as well as cases escalated by CDI, ICQ or the Physician and DRG Coach Tower
  • Collaborates with Revenue Cycle Analysts (RCA) and Query Closers to facilitate accurate reporting and meet turnaround time requirements
  • Supports in the Peer-to-Peer review process and client communications as needed
  • Creates and maintains CDI team member onboarding handbook, processes and materials
  • Provides guidance for CDI managers in performance evaluations and disciplinary actions as needed
  • Creates team-building exercises and maintaining remote team engagement
  • Works with CDI managers to systematically review and update CDI resources on Client Teams channels
  • Recognizes any gaps in the Client Teams Channel information and communicates with appropriate content owners
  • Collaborates with the education department in internal content development for continuous improvement
  • Collaborates with the Tower operations leadership in deploying and reviewing interrater reliability (IRR) cases for multidepartment education
  • Identifies cases to be utilized as case examples to support education department efforts, sales team efforts, and marketing efforts
  • Identifies education needs and creates education models for the internal CDI team
  • Maintains up to date coding knowledge by reviewing materials disseminated as well as those recommended by the Physician Staff, Coach Auditor, Coding and CDI Leadership
  • Attends client touch base calls as needed
  • Performs miscellaneous job-related duties as assigned
    • Bachelor's degree in Healthcare Management, Healthcare Administration, Health Information Management or other related field(s) required
    • Master's degree in Healthcare Management, Healthcare Administration, Health Information Management or other related field(s) preferred
    • At least one of the following: MD/FMG, CDIP, RN, BSN, CCS, CCDSExperience:
      • Minimum of 5 years of experience in a related role including extensive knowledge and experience in query writing, coding technology tools, demonstrating increased and/or diversified responsibility for related services
      • Established experience with inpatient professional coding and clinical documentation required
      • Extensive knowledge of operational revenue cycle management with a variety of EMR experience preferredLicensure and/or Credentials:
        • At least one of the following: MD/FMG, CDIP, RN, BSN, CCS, CCDSKnowledge, Skills, and Abilities:
          • Demonstrated management teamwork, interpersonal and communication skills during high growth times (i.e. difficult due dates and timelines)
          • Excellent ability to support and promote a respectful, inclusive culture of service excellence
          • Proven ability to work collaboratively in group settings with various stakeholders, including executive leadership and clinicians
          • Demonstrated experience with complex project management and leading multiple projects to completion
          • Ability to use a PC in a Windows environment, including MS Word, PowerPoint and Excel
          • Independent, focused individual able to work remotely or on-site

Keywords: Accuity, Virginia Beach , Director, CDI Services, Executive , Virginia Beach, Virginia

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