Property Manager I

Company: CHP
Location: Virginia Beach
Posted on: March 9, 2023

Job Description:

We are seeking a Property Manager who is a highly motivated, enthusiastic, hardworking individual. The ideal candidate is a self-starter who will constantly strive to make improvements to the property and develop practices that positively impact customer satisfaction.

The Property Manager is responsible for comprehensive oversight of an assigned multifamily property (or properties) and for providing professional, courteous service in the highest ethical manner. The Level I manager is responsible for a total of 70 or fewer units. Duties include but are not limited to supervising motivating and establishing career goals for site staff; ensuring buildings and grounds are maintained in a safe, secure, and aesthetically pleasing manner; maximizing quality service to residents, adhering to the property's annual budget; directing/coordinating leasing to maintain occupancy goals, and other activities associated with property operations.

The Property Manager ensures property performance is to establish physical and budgetary measures to meet federal/state/grant partner regulations and guidelines (such as HUD, Section 8, and more). The position requires initiative/self-starter abilities, demonstrated skill working in a fast-paced environment, prioritizing the work of others efficiently and effectively to meet budgetary constraints while accomplishing maximum benefit to clients, and handling multiple demands simultaneously with intermittent interruptions.

Essential Duties & Responsibilities

• Manage other on-site staff including leasing consultants, maintenance technicians, etc.
• Hold daily staff meetings with employees to identify any property needs/concerns and seek solutions.
• Collaborate with the HR department and Regional Manager on the resolution of personnel issues through coaching and training, progressive discipline, EAP referral, and/or termination of property staff in accordance with employment laws and company policy.
• Successfully market and lease units in a timely manner in order to maintain maximum occupancy (target occupancy rate of 95% and apartment turnover target is 5 days or less)
• Collect, post, and deposit income in an accurate and timely manner using YARDI Voyager rental software.
• Inspect vacant apartments on a daily basis to ensure no unauthorized/unreported occupancy, check rent-ready status, or identify apartment defects that could threaten the health/safety of a neighboring resident or property.
• Establish/maintain "Green/Recycling" training, facilities/receptacles to promote and ensure successful property recycling programs
• Collaborate with Resident Services volunteers/partners to ensure delivery of resident programs and support (where applicable)
• Apply communication and conflict resolution skills to diffuse Resident concerns in a professional, courteous, and empathetic manner to seek resolution.
• Work with Regional Manager and/or District Manager and Regional Maintenance Coordinator to identify and schedule needed capital improvements for property
• Assist in the preparation of the annual property budget
• Monitor property budget monthly to review purchases and control costs
• Ensure compliance with LIHTC, HUD, RD, and other programs through regular file audits, property inspection, and timely reporting
• Maintain property to assure successful compliance with regulatory requirements (HUD, Section 8, DHCD, or others).
• Create and submit property reports to Regional Manager as required
• Collaborate with HR and Regional Manager to recruit and hire staff, ensuring that all associated procedures and paperwork are completed accurately and on time, to meet payroll and regulatory compliance requirements.
• Maximize employee success by providing ongoing supervision and training to property staff and working with Regional Manager to create and schedule annual staff development/training plans
• Implement internal assessments for quality assurance and customer satisfaction as requested/directed.
• Meet recordkeeping guidelines as related to grant or regulatory funding program requirements and maintain human resources or other confidential information with discretion as required by various employment and statutory laws.
• Demonstrate continuous effort to improve operations and work cooperatively with others to provide quality service.
• Other duties as assigned by the District/Regional Manager, or VP consistent with the skillset and duties of the position. Knowledge, Skills, and Abilities (upon hire)
  • Must be proficient in a variety of computer software applications including MS Office Suite (Word, Excel, etc.), and ability to learn and use other specialized computer software programs effectively (Voyager, etc.)
  • Must possess excellent judgment, a high level of interpersonal skills, and the ability to handle sensitive or confidential information with a high degree of professional discretion.
  • Exceptional communication skills, both verbal and written, and ability to prepare/draft professional correspondence including employee corrective action letters, vendor agreements, and similar correspondence
  • Ability to establish and maintain effective relationships with the public, residents, subcontractors, and co-workers
  • Must be able to perform detailed work in a fast-paced setting with occasional interruption
  • Must be able to understand and relate the concepts behind specific ideas and policies to others
  • Capable of managing and prioritizing multiple tasks/responsibilities and working under pressure to meet deadlines
  • Knowledge of property management functions
  • Strong organizational skills
  • Ability to accurately perform intermediate mathematical functions to calculate rent payments, subsidies, late fees, etc.
  • Must possess and maintain a current driver's license with a driving record consistent with CHP insurability requirements Knowledge, Skills, and Abilities (within 6 months from hire date)
    • Knowledge of Fair Housing regulations and FHEO certifications or must obtain within three months of hire
    • Applied knowledge and understanding of CHP Personnel Handbook, Standard Operating Procedures, safety protocols, and industry best practices through training with HR, Regional Managers, colleagues, and formal training programs. Education and/or Experience
      • Minimum of high school diploma or equivalent, Bachelor's degree in Housing Management or related field preferred.
      • 1 Year of Previous experience in property management or related customer service field required.
      • Knowledge of government-funded property compliance preferred (HUD, Section 8, LITCH, RD, etc.)
        
        This is a full-time position requiring 40 hours of work per week. Working hours may vary but the customary schedule is 8:00 am - 5:00 pm with a one-hour break for lunch; however, the nature of work requires occasional evening/weekend hours and occasional overnight travel. Regular attendance and punctuality are required to maintain efficient operations and provide support to residents and staff.
        
        This is a 40-hour week position. We offer a competitive salary and excellent benefits including generous paid vacation, holidays, sick leave, health, dental, life, vision, AFLAC, and disability insurances; a retirement plan with company contribution; and much more. To learn more about CHP's employee benefits, please click this link www.communityhousingpartners.org/benefits.
        
        Community Housing Partners (CHP) values the diversity of backgrounds, experiences, and perspectives among our employees, residents, and partners. We are dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve and allows us to better serve our mission. CHP is committed to providing equal employment and advancement opportunity to all qualified persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled, other protected, recently separated, or Armed Forces Service Medal veteran. CHP is also committed to an equitable hiring process, and we will provide accommodations in all aspects of that process. If you require accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to Lateffa Smith, HR Coordinator, at lasmith@chpc2.org or (540) 299-5477 (phone), (800) 563-8369 (fax) or 711 (TTY/TDD).
        
        NOTICE TO THIRD-PARTY AGENCIESPlease note that Community Housing Partners (CHP) does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CHP will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CHP explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Community Housing Partners.
        
        Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
        
        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: CHP, Virginia Beach , Property Manager I, Executive , Virginia Beach, Virginia