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Director of Operations

Company: Sheraton Virginia Beach Oceanfront
Location: Virginia Beach
Posted on: August 4, 2022

Job Description:

Job Summary:---------------------------------------------------------- -- To act as the assistant to the General Manager in managing the hotel's operations, maintaining established revenue, cost and quality standards. -- Essential Job Functions:

  • --Oversees overall day-to-day hotel operations as delegated by the General Manager.
  • --Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
  • --Participates in the development of short term and long term financial and operational plans for the hotel.
  • --Ensures that guest satisfaction is consistently obtained.
  • --Ensures the efficient and effective operation of the Housekeeping and Front Office Departments.
  • --Maintains company standards in all Food and Beverage outlets.
  • --Ensures security for the hotel's assets.
  • --Remains current on business trends and local activities.
  • --Meets assigned departmental budgets and monitors financial statements.
  • --Establishes and maintains an appropriate level of community involvement.
  • --Ensures proper handling of guest complaints.
  • --Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.
  • --Maintains compliance with all local, state and federal laws and regulations.
  • --Knows and complies with all company policies and procedures pertaining to this position and its duties.
  • --Ensures cross-selling of other Shamin Hotels by hotel staff.
  • --Teaching, mentoring, and directing hotel staff.
  • --Close working relationship with all department heads.
  • --Demonstrating self-confidence, energy and enthusiasm at all times.
  • --Being comfortable with the high level of visibility and the leadership role within the hotel and community.
  • --Maintains a safe hotel for all employees and guests by correcting identified safety hazards and reporting incidents immediately, and investigating accidents including corrective actions promptly -- TOP Requirements:----
    • -- Lead by example:-- Team Up, Own It and Passionately Serve!
    • -- Create and foster a TOP Culture within your department.--
    • -- Give Shout Outs to your Team Members that Team Up, Own It or Passionately Serve.-- --
    • -- Teach, mentor, and direct your team to exemplify the TOP Culture.
    • -- Recruit and hire team members who embody our TOP Culture.--
    • -- Assure that you develop your team by sending them to TOP training.
    • -- Prepare your associates to take on more responsibility and recommend TOP associates for promotion.----
    • -- Demonstrate self-confidence, energy and enthusiasm at all time
    • -- Being comfortable with the high level of visibility and the TOP leadership role within the company. -- -- -- -- --Qualification Summary:------------------------------------------------------------------------------------------------------------------------------------------------------------ -- Education & Experience:-- ------------ High school diploma or GED certification required. ------------ Bachelor's Degree and/or extensive experience in a hotel or related field required. ------------ 1-2 years of hotel operation experience preferred. ------------ 1-2 years of Food and Beverage experience. ------------ Strong financial knowledge required. ------------ Valid driver's license from the appropriate state. ------------ Driving record approved by insurance carrier guidelines.-- ------------ Must be able to work with and understand financial information and data, and possess basic mathematical skills ------------ Reading, Writing, Basic Math, Computer skills ------------ Brand systems ------------ Knowledge of Lightspeed and GXP Empower preferred -- Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.---- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.-- While performing the duties of the job, the employee will be required to: -- Long and varied hours standing are often required (8 hours). -- Ability to use hands to fingers, handle, feel, talk and hear -- Bending, reaching, stooping or crouching on occasion -- Light work - Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects.---- -- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.---- -- Ability to see, hear, speak, read, write and understand English. -- Mental Requirements: ------------ Must be able to convey information and ideas clearly, both oral and written in English. ------------ Must be able to evaluate and select among alternative courses of action quickly and accurately ------------ Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes while resolving them even if the situation did not begin with them. ------------ Must maintain composure and objectivity under pressure.-- Must be respectful and maintain a calm demeanor. ------------ Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems. ------------ Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need. ------------ Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests. ------------ Must be able to work with and understand financial information and data, and basic arithmetic function. ------------ Must be able to work with a myriad of personalities and levels within the hotel and outside sources ------------ Must be able to negotiate with clients while understanding the budgeted goals of the hotel(s) that need to be attained -- This job description is a general representation of the duties and responsibilities commonly found for this type of position.-- --JB.0.00.LN

Keywords: Sheraton Virginia Beach Oceanfront, Virginia Beach , Director of Operations, Executive , Virginia Beach, Virginia

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