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Director of Operations

Company: Sheraton Virginia Beach Oceanfront
Location: Virginia Beach
Posted on: August 4, 2022

Job Description:

Job Summary: - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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To act as the assistant to the General Manager in managing the hotel's operations, maintaining established revenue, cost and quality standards.
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Essential Job Functions:


  • -Oversees overall day-to-day hotel operations as delegated by the General Manager.
  • -Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
  • -Participates in the development of short term and long term financial and operational plans for the hotel.
  • -Ensures that guest satisfaction is consistently obtained.
  • -Ensures the efficient and effective operation of the Housekeeping and Front Office Departments.
  • -Maintains company standards in all Food and Beverage outlets.
  • -Ensures security for the hotel's assets.
  • -Remains current on business trends and local activities.
  • -Meets assigned departmental budgets and monitors financial statements.
  • -Establishes and maintains an appropriate level of community involvement.
  • -Ensures proper handling of guest complaints.
  • -Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.
  • -Maintains compliance with all local, state and federal laws and regulations.
  • -Knows and complies with all company policies and procedures pertaining to this position and its duties.
  • -Ensures cross-selling of other Shamin Hotels by hotel staff.
  • -Teaching, mentoring, and directing hotel staff.
  • -Close working relationship with all department heads.
  • -Demonstrating self-confidence, energy and enthusiasm at all times.
  • -Being comfortable with the high level of visibility and the leadership role within the hotel and community.
  • -Maintains a safe hotel for all employees and guests by correcting identified safety hazards and reporting incidents immediately, and investigating accidents including corrective actions promptly

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    TOP Requirements: - -

    • - Lead by example: - Team Up, Own It and Passionately Serve!
    • - Create and foster a TOP Culture within your department. -
    • - Give Shout Outs to your Team Members that Team Up, Own It or Passionately Serve. - -
    • - Teach, mentor, and direct your team to exemplify the TOP Culture.
    • - Recruit and hire team members who embody our TOP Culture. -
    • - Assure that you develop your team by sending them to TOP training.
    • - Prepare your associates to take on more responsibility and recommend TOP associates for promotion. - -
    • - Demonstrate self-confidence, energy and enthusiasm at all time
    • - Being comfortable with the high level of visibility and the TOP leadership role within the company.

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      -Qualification Summary: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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      Education & Experience: -
      - - - - - - High school diploma or GED certification required.
      - - - - - - Bachelor's Degree and/or extensive experience in a hotel or related field required.
      - - - - - - 1-2 years of hotel operation experience preferred.
      - - - - - - 1-2 years of Food and Beverage experience.
      - - - - - - Strong financial knowledge required.
      - - - - - - Valid driver's license from the appropriate state.
      - - - - - - Driving record approved by insurance carrier guidelines. -
      - - - - - - Must be able to work with and understand financial information and data, and possess basic mathematical skills
      - - - - - - Reading, Writing, Basic Math, Computer skills
      - - - - - - Brand systems
      - - - - - - Knowledge of Lightspeed and GXP Empower preferred
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      Physical Requirements:
      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. - - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of the job, the employee will be required to:
      - Long and varied hours standing are often required (8 hours).
      - Ability to use hands to fingers, handle, feel, talk and hear
      - Bending, reaching, stooping or crouching on occasion
      - Light work - Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects. - -
      - Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. - -
      - Ability to see, hear, speak, read, write and understand English.
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      Mental Requirements:
      - - - - - - Must be able to convey information and ideas clearly, both oral and written in English.
      - - - - - - Must be able to evaluate and select among alternative courses of action quickly and accurately
      - - - - - - Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes while resolving them even if the situation did not begin with them.
      - - - - - - Must maintain composure and objectivity under pressure. - Must be respectful and maintain a calm demeanor.
      - - - - - - Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems.
      - - - - - - Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
      - - - - - - Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
      - - - - - - Must be able to work with and understand financial information and data, and basic arithmetic function.
      - - - - - - Must be able to work with a myriad of personalities and levels within the hotel and outside sources
      - - - - - - Must be able to negotiate with clients while understanding the budgeted goals of the hotel(s) that need to be attained
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      This job description is a general representation of the duties and responsibilities commonly found for this type of position. -
      -JB.0.00.LN

Keywords: Sheraton Virginia Beach Oceanfront, Virginia Beach , Director of Operations, Executive , Virginia Beach, Virginia

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