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Director of Rooms

Location: Virginia Beach
Posted on: July 31, 2022

Job Description:

Job Summary:

To act as the assistant to the General Manager in managing the hotel's operations, maintaining established revenue, cost and quality standards.

Essential Job Functions:

--- Oversees overall day-to-day hotel operations as delegated by the General Manager.

--- Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.

--- Participates in the development of short term and long term financial and operational plans for the hotel.

--- Ensures that guest satisfaction is consistently obtained.

--- Ensures the efficient and effective operation of the Housekeeping and Front Office Departments.

--- Maintains company standards in all Food and Beverage outlets.

--- Ensures security for the hotel's assets.

--- Remains current on business trends and local activities.

--- Meets assigned departmental budgets and monitors financial statements.

--- Establishes and maintains an appropriate level of community involvement.

--- Ensures proper handling of guest complaints.

--- Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.

--- Maintains compliance with all local, state and federal laws and regulations.

--- Knows and complies with all company policies and procedures pertaining to this position and its duties.

--- Ensures cross-selling of other Shamin Hotels by hotel staff.

--- Teaching, mentoring, and directing hotel staff.

--- Close working relationship with all department heads.

--- Demonstrating self-confidence, energy and enthusiasm at all times.

--- Being comfortable with the high level of visibility and the leadership role within the hotel and community.

--- Maintains a safe hotel for all employees and guests by correcting identified safety hazards and reporting incidents immediately, and investigating accidents including corrective actions promptly

--- Performs other related duties as required.

TOP Requirements:

--- Lead by example: Team Up, Own It and Passionately Serve!

--- Create and foster a TOP Culture within your department.

--- Give Shout Outs to your Team Members that Team Up, Own It or Passionately Serve.

--- Teach, mentor, and direct your team to exemplify the TOP Culture.

--- Recruit and hire team members who embody our TOP Culture.

--- Assure that you develop your team by sending them to TOP training.

--- Prepare your associates to take on more responsibility and recommend TOP associates for promotion.

--- Demonstrate self-confidence, energy and enthusiasm at all time

--- Being comfortable with the high level of visibility and the TOP leadership role within the company.

Keywords: SHERATON VIRGINIA BEACH OCEANFRONT HOTEL, Virginia Beach , Director of Rooms, Executive , Virginia Beach, Virginia

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