Sheraton VB Director of Housekeeping
Company: Sheraton Virginia Beach Oceanfront
Location: Virginia Beach
Posted on: June 18, 2022
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Job Description:
$250 Sign On Bonus Title: Director of Housekeeping DEPARTMENT:
Operations STATUS: Full-time/Staff/ExemptREPORTS TO: Director of
Operations, General ManagerSUBORDINATES: Housekeeping Manager, Room
Attendant, Public Space Attendants, Housekeeping Aide, Grounds
PersonJob Summary:To manage all facets of the Housekeeping
Department ensuring high levels of guest service and satisfaction.
Includes rooms, laundry, public areas, department storage areas and
work areas. --- Supervises housekeeping and laundry staff: hiring,
firing, performance evaluations, training and development.---
Establishes and maintains cost control systems for staffing linen
inventories and cleaning supplies.--- Enforces policies and
procedures.--- Ensures quality services are rendered in meeting
guest needs and that guest relations are enhanced.--- Schedules
staff according to labor standards and forecasted occupancy.---
Maintains room quality based on hotel objectives.--- Monitors and
maintains level of cleanliness in rooms, storage areas, laundry,
restrooms and public areas.--- Compiles and reports accurate status
of guest rooms to front office.--- Enforces standard procedures for
the acceptance, security, and return on guest lost and found
items.--- Maintains standard procedures for security of on-loan
equipment.--- Maintains productivity and labor cost goals.---
Conducts inventories of linen, supplies and equipment as
required.--- Orders and receives supplies so as to maintain
adequate inventory levels.--- Ensures staff interacts with guests
in a warm and friendly manner.--- Performs other related duties as
required.--- Knows and complies with all company policies and
procedures pertaining to this position and its duties.--- Rewards
employees who use their empowerment to meet or exceed guest
expectations.TOP Requirements: --- Lead by example: Team Up, Own It
and Passionately Serve! --- Create and foster a TOP Culture within
your department. --- Give Shout Outs to your Team Members that Team
Up, Own It or Passionately Serve. --- Teach, mentor, and direct
your team to exemplify the TOP Culture. --- Recruit and hire team
members who embody our TOP Culture. --- Assure that you develop
your team by sending them to TOP training.--- Prepare your
associates to take on more responsibility and recommend TOP
associates for promotion. --- Demonstrate self-confidence, energy
and enthusiasm at all time --- Being comfortable with the high
level of visibility and the TOP leadership role within the company.
Qualification Summary:Education & Experience: --- High school
diploma or GED certification required.--- Bachelor's Degree and/or
extensive experience in a hotel or related field required. --- 1-2
years' experience in similar position, 3 years preferred. --- Must
be able to work with and understand financial information and data,
and possess basic mathematical skills --- Reading, Writing, Basic
Math--- Computer skills --- Brand systemsPhysical Requirements:The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of the job, the employee
will be required to:Stand or walk for long periods of time. Lift,
carry, push or pull up to 20 pounds frequently and up to 50 pounds
on occasion.Reach and extend arms above and below the waist
frequently.Bend, stoop, crouch, kneel, twist and climb frequently
and stand on ladder occasionally Exposure to harmful chemicals,
odors and potentially infectious materials. Mental Requirements:---
Must be able to convey information and ideas clearly, both oral and
written in English. --- Must be able to evaluate and select among
alternative courses of action quickly and accurately--- Must be
able to work well in stressful, high-pressure situations including
the ability to handle guest complaints and disputes while resolving
them even if the situation did not begin with them.--- Must
maintain composure and objectivity under pressure. Must be
respectful and maintain a calm demeanor.--- Must be effective in
handling problems in the workplace, including anticipating,
preventing, identifying and solving problems.--- Must have the
ability to assimilate complex information, data, etc. from various
sources and consider, adjust or modify to meet the constraints of
the particular need.--- Must be effective at listening to,
understanding and clarifying concerns and issues raised by team
members and guests.--- Must be able to work with and understand
financial information and data, and basic arithmetic function.---
Must be able to work with a myriad of personalities and levels
within the hotel and outside sources--- Must be able to negotiate
with clients while understanding the budgeted goals of the hotel(s)
that need to be attained This job description is a general
representation of the duties and responsibilities commonly found
for this type of position. JB.0.00.LN
Keywords: Sheraton Virginia Beach Oceanfront, Virginia Beach , Sheraton VB Director of Housekeeping, Executive , Virginia Beach, Virginia
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