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Manager, Patient Experience

Company: Sentara Healthcare Inc
Location: Virginia Beach
Posted on: May 15, 2022

Job Description:

Assume responsibility and accountability for operations and success of the assigned areas of responsibility. This position is responsible for the delivery of high quality services that meet or exceed customer expectations. Coordinate the development of new services within these areas. Contribute to the success of the hospital through achievement of system, hospital goals and objectives.

Bachelor's in business or related field. Previous management experience preferred. Previous experiences designing, facilitating and developing materials for training. Travel to other sites.This position will oversee the guest services departments at Sentara Virginia Beach General Hospital (SVBGH) including, but not limited to: Patient Advocates, Volunteers, Chaplaincy, and Gift Shop. This position will also have primary responsibility over SVBGH's patient experience initiatives and efforts.

  • Bachelor's Level Degree
    • Writing
    • Troubleshooting
    • Time Management
    • Technology/Computer
    • Systems Evaluation
    • Systems Analysis
    • Speaking
    • Social Perceptiveness
    • Service Orientation
    • Science
    • Reading Comprehension
    • Quality Control Analysis
    • Project Management
    • Persuasion
    • Monitoring
    • Microsoft Word
    • Microsoft Excel
    • Mgmt of Staff Resources
    • Mgmt of Material Resources
    • Mgmt of Financial Resources
    • Mathematics
    • Learning Strategies
    • Leadership
    • Judgment and Decision Making
    • Critical Thinking
    • Coordination
    • Complex Problem Solving
    • Communication
    • Active Listening
    • Active Learning

Keywords: Sentara Healthcare Inc, Virginia Beach , Manager, Patient Experience, Executive , Virginia Beach, Virginia

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