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Mortgage Training Manager

Company: TowneBank
Location: Virginia Beach
Posted on: April 9, 2021

Job Description:

VA2A-600 22nd St #300-VB
Virginia Beach, VA, USA
Description Essential Functions:

  • Responsible for the on-going development of the Mortgage training program; this program is intended to encompass all functional areas within the mortgage division.
  • Develop and maintain working relationships with the TBM business leaders to ensure the training program stays relevant and provides on-going support to ensure their employee success, and the company's overall success.
  • Supervise the TBM Corporate Training Department staff; ensure training is delivered on all aspects of sales, loan products, operational processes, system utilization and incorporates related regulatory requirements. Training should be delivered through various channels (classroom, on-line, webinars, video etc.) as best suited for the intended audience and material content. Implement training assessments to measure trainee understanding and report results to business-line management and the EVP of Mortgage Regulatory Risk Management.
  • Oversee the design of the instructional materials and the Policy and Procedure Management Program; ensure materials reflect accurate information and process instructions by employing an SME and Business Management Approval/Change Management Process, ensure delivery channels are appropriate based on the targeted audience.
  • Provide monthly status reporting to EVP Mortgage Regulatory Risk Management; reporting will include updates on the evolving Training Program and entail specifics such as new training courses created, courses delivered, the trainee assessment results, the trainer survey results, and suggestions for training enhancements for continual improvement. These reports are due by the 5 th of each month.
  • Foster an energetic, learner-centric environment to ensure trainer/trainee engagement and comprehension. Assure a positive team-like working relationship with all internal and external partners, employ an effective communication model with the Executive Management team
  • Attend and be an active participant in company meetings such as Change Management, Encompass Governance and others as required.
  • Perform various other tasks as assigned, including management of the Training Mailbox and implementation projects while maintaining status reports for all initiatives.
  • Obeys all applicable Federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA). Minimum Required Skills and Competencies:
    • Good communicator with a positive attitude
    • Ability to work in a fast- paced environment with continual change
    • Forward thinker with the ability to independently lead a team and associated projects
    • Ability to travel 50% of the time
    • 3+ years of training experience Desired Skills and Competencies:
      • Bachelor's Degree
      • 3+ years Mortgage Banking experience
      • 3+ years Training leadership experience Physically you can anticipate to:
        • Express or exchange ideas by means of the spoken word via email and verbally
        • Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time
        • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
        • Not substantially exposed to adverse environmental conditions
        • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. #TBM Qualifications Licenses & Certifications Preferred NMLS Registered Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: TowneBank, Virginia Beach , Mortgage Training Manager, Executive , Virginia Beach, Virginia

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