VirginiaBeachRecruiter Since 2001
the smart solution for Virginia Beach jobs

Director of End-User Computing and IT Service Desk - Virginia Beach, VA - Contract To Hire

Company: Accion Labs
Location: Virginia Beach
Posted on: March 27, 2020

Job Description:

Our direct client in the financial industry is expanding their IT Service Desk teams to help manage their growing remote and corporate workstations and are looking for a Director of IT Support and Service Desk. We're looking for a strong leader, with great communication skills, who can provide hands-on leadership, supervision, management of, training to the IT Service Desk teams, both onshore and offshore Duties Manage a team of up to 25 personnel, onshore offshore and provide technical mentoring Supervise and manage personnel, including things like hiring, training, work allocation, performance evaluations through goal setting and performance appraisals. Manage services in the domains of account administration, workstation support, and Service Desk support Manage daily operations including coordinatingthe processing of incoming callstickets to ensure timely and effective resolution of incidents and requests. Serve as the principal expert on the delivery of high-quality customer support Handle software and hardware requests and oversee the resolution of hardware, software, and networking issues. Handle new user setup and onboarding for new employees Help improve productivity and ultimately improving customer satisfaction. Develop and implement ticket handling and escalation policies and procedures. Act as an escalation point and provide coordination and support for the Service Desk during high priority incidents (major incidents and VIP issuesrequests). Lead the training of new Service Desk technicians Lead service desk daily team meetings. Minimum Qualifications Great communication skills both oral and written. Previous experience leading service desk teams in an enterprise setting (5 years) and managing End User Computing and IT Service Desk or equivalent. Working Knowledge of Active Directory, Windows OS, Microsoft Office Suite, networked printers and workstations, and accessing a network via Citrix and VPN. Also requires a working knowledge of home networking, high-speed access, VPN support and wireless access devices. Working knowledge and experience with IAM Prior experience troubleshooting Software and Hardware issues including mobile devices. Abillity to multitask and prioritize teams tasks based on SLAs. Experience with developing and implementing executive level reporting and KPIacirceuroTrademarks Practical experience utilizng ITIL V3 or V4 frameworks. Practical experience using an IT Service Management tool preferably ServiceNow. Experience in providing enterprise level support for Citrix, Active Directory and VOIP systems. Prior experience providing service desk support to remotely located end users. Prior hands on experience in - Mobile - AndroidsIPhone o support applications o loads apps setup Acircmiddot AD skills o Understood Active Directory how to manage users and groups. o Worked with SSO o MFA understanding and support Acircmiddot Citrix o Understand how to install and support receivers or how apps are published Acircmiddot Desktop support - o SCCM support o Asset management o pclaptop work acirceuroldquo setting day-to-day activities and queue management within ITSM tools prefer ServiceNow Acircmiddot VPN acirceuroldquo o setup users and troubleshoot

Keywords: Accion Labs, Virginia Beach , Director of End-User Computing and IT Service Desk - Virginia Beach, VA - Contract To Hire, Executive , Virginia Beach, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Assistant General Manager
Description: VA-Hampton RoadsJob Description br br Job Title: Assistant General Manager br br Location: Field br br Department: Store Operations br br Job Summary: The Assistant General Manager AGM (more...)
Company: Wawa
Location: Hampton
Posted on: 04/8/2020

General Manager
Description: VA - Virginia BeachJob Description br br Job Title: General Manager br br Location: Field br br Department: Store Operations br br Job Summary: The General Manager GM is responsible (more...)
Company: Wawa
Location: Virginia Beach
Posted on: 04/8/2020

Telephonic Case Manager-Work From Home
Description: Study Management Associate III - Work from home Can be home-based anywhere in USA - Multiple openings
Company: The Career Hut
Location: Virginia Beach
Posted on: 04/8/2020


Director, Product Development
Description: Purpose of JobWe are currently seeking a talented Director, Product Development for one of the following locations: San Antonio Home Office I, Phoenix Campus, Colorado Springs Campus, Tampa Campus, Chesapeake (more...)
Company: USAA
Location: Chesapeake
Posted on: 04/8/2020

Program/Project Management Senior
Description: Purpose of JobEngages in the planning, execution, and delivery of programs and projects intended to accomplish business goals and objectives within prescribed timeframes and budgets. Develops an advanced (more...)
Company: USAA
Location: Chesapeake
Posted on: 04/8/2020

EM Physician Medical Director
Description: Envision Physician Services is seeking an Emergency Medicine Site Medical Director at Sentara Port Warwick in Newport News, VA Sentara CarePlex in Hampton, VA.Qualifications: Must be Board Certified (more...)
Company: Envision Physician Services
Location: Newport News
Posted on: 04/8/2020

Program/Project Management Senior
Description: Purpose of JobEngages in the planning, execution, and delivery of programs and projects intended to accomplish business goals and objectives within prescribed timeframes and budgets. Develops an advanced (more...)
Company: USAA
Location: Hampton
Posted on: 04/8/2020

Director, Product Development
Description: Purpose of JobWe are currently seeking a talented Director, Product Development for one of the following locations: San Antonio Home Office I, Phoenix Campus, Colorado Springs Campus, Tampa Campus, Chesapeake (more...)
Company: USAA
Location: Norfolk
Posted on: 04/8/2020

EM Physician Medical Director
Description: Envision Physician Services is seeking an Emergency Medicine Site Medical Director at Sentara Port Warwick in Newport News, VA Sentara CarePlex in Hampton, VA. Qualifications: Must be Board Certified (more...)
Company: Envision Physician Services
Location: Newport News
Posted on: 04/8/2020

Director, Product Development
Description: Purpose of JobWe are currently seeking a talented Director, Product Development for one of the following locations: San Antonio Home Office I, Phoenix Campus, Colorado Springs Campus, Tampa Campus, Chesapeake (more...)
Company: USAA
Location: Portsmouth
Posted on: 04/8/2020

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Virginia Beach RSS job feeds