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Quality Assurance Manager

Company: ServiceLink
Location: Virginia Beach
Posted on: February 15, 2020

Job Description:

Quality Assurance Manager A re you an experienced mortgage professional motivated to drive excellence? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of experience leading teams who are responsible for the duties surrounding quality assurance, control reporting, operational audits, legal requirements, procedures and analysis. If you possess executive presence and confidence in your ability to promote our core values of entrepreneurship and empowerment, now is the time to join our team and become a part of something big. A DAY IN THE LIFE In this role, you will... - Oversee a team responsible for running control reports, account remediation, report analysis and tracking operational performance daily, weekly, monthly etc. - Understand and anticipate trends enabling the operational business lines to be proactive - Assist in the development of new reporting while enhancing existing reporting to build controls that can be monitored daily, weekly & monthly - Coordinate the execution of strategic initiatives to enhance operational performance - Work with VP to develop business initiatives, reporting and goals - Participate in regular meetings with senior executives as well as existing and prospective clients and investors WHO YOU ARE You possess ... - The qualities of a natural and confident leader with the ability to create commitment and loyalty - A penchant for excellence. You will use your experience to drive results and create sustainability of the same. You will never settle for a lesser standard - Knowledge of Investor, Insurer and Regulatory requirements for the Mortgage Industry - The ability to communicate with all levels to ensure detailed knowledge of key processes in order to develop reporting and controls - Demonstrated ability to work with and/or lead cross-functional teams - Proven problem solving capabilities - Strategical and analytical ability to apply data and information to all processes and solutions - Experience in communication with regulators WHO WE ARE About us ... LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry. LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. DETAILED JOB DUTIES - Daily operational monitoring of the activities of various lines of business with action based communication to partners and senior leaders - Development and continued oversight of operational reporting and analytics - Continued enhancement of business line processes and procedures ensuring continued compliance - Provide senior management with an independent and objective evaluation of the control environment - Ability to develop and lead a team who is able identify issues within the business line, propose solutions to remediate and work with business leaders to implement, follow up and provide confirmation of completion - Routine analysis of incoming legal requirements for operational compliance - Ability to analyze operational gaps in order to create, implement and maintain controls - Manage and develop staff - Other duties as assigned MINIMUM QUALIFICATIONS - High School Diploma or equivalent required - Bachelor's degree in business, or a related field preferred, or commensurate experience in Mortgage Operations - Knowledge of state and federal laws and regulations applicable to loan servicing - Analytical ability sufficient to apply data and information to the solution of administrative and operating problems - Considerable knowledge of workflow processes - Leadership and management skills with the ability to motivate, mentor, train, coach, evaluate performance, and lead a multi-functional staff in a fast-paced, dynamic environment - Ability to work independently with minimal direction and to meet deadlines - Ability to work collaboratively with peers to attain common goals - Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization. - Strong instructing and advising skills - Impeccable time management and multi-tasking skills - Knowledge of Black Knight products including but not limited to MSP & LoanSphere - Ability to maintain strict confidentiality WORK CONDITIONS Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. ESSENTIAL FUNCTIONS Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension Understanding written sentences and paragraphs in work related documents English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking Talking to others to convey information effectively. Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing Teaching others how to do something. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management Managing one's own time and the time of others. Writing Communicating effectively in writing as appropriate for the needs of the audience. Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension The ability to read and understand information and ideas presented in writing. Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision The ability to see details at close range (within a few feet of the observer). Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression The ability to communicate information and ideas in speaking so others will understand. Speech Recognition The ability to identify and understand the speech of another person. Speech Clarity The ability to speak clearly so others can understand you. PHYSICAL DEMANDS Sitting up to 90% of time Walking and standing up to 10% of time Occasional lifting, stooping, kneeling, crouching and reaching. EQUAL EMPLOYMENT OPPORTUNITY LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law. Operations Management VA - Virginia Beach PA - Pittsburgh, AZ - Chandler LoanCare Servicing Operations Jan 21, 2020, 6:25:02 PM

Keywords: ServiceLink, Virginia Beach , Quality Assurance Manager, Executive , Virginia Beach, Virginia

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