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Engineer 4, Product Dev Engineering

Company: Comcast Technology & Product
Location: Virginia Beach
Posted on: July 12, 2019

Job Description:

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Job Summary: The Site Reliability Engineer is responsible for monitoring systems, ensuring responsiveness to alerts, and improving application stability and supportability. This role will focus on automation, scalability, and performance of systems including the core banking application and the digital channels. The Site Reliability Engineer will research and help implement new site reliability related technologies, analyze current architecture and processes, optimize automation schedules, and expand and evangelize the automation vision throughout the Platform Services Team. Core Responsibilities: - Monitor Platform Services Portfolio Infrastructure, slack channels, and performance reporting to ensure adherence to established service levels - Design and implement automations for routine processes - Establish a high level of personal credibility and build strong relationships with team members vendors, and customers - Use site reliability expertise to collaboratively work with other technical teams to provide guidance and ensure systems and solutions are scalable and reliable - Research and recommend new technologies for compatibility, expandability, ease of use, and supportability - Create and maintain excellent documentation including workflows, procedures, and troubleshooting - Provide on-call support on a rotating schedule or as needed for emergency situations, including outside of normal business hours - Review, evolve, and assist with disaster recovery plans on production environments - Provide architecture design reviews and feedback for new and existing systems, making recommendations for design modifications to maximize availability and performance - Build monitors and alerts to ensure timely notifications on the health of critical systems - Develop scripts used for batch job scheduling; assist with job schedules to ensure stability and efficient use of machine resources - Ensure sufficient logging, monitoring, and alerting strategies around availability, latency, and overall system health - Scale systems sustainability through automation and evolve systems by pushing for changes that improve reliability and velocity - Support the day-to-day maintenance with a focus on reducing toil or technical debt of the applications while maintaining a high degree of system availability - Ensuring automated jobs run as scheduled and logs are completed in accordance with established credit union policies and procedures - Oversee the coordination with system vendors for the repair of any software or hardware problems - Ensure routine preventive maintenance is performed according to established standards - Maintains accurate and appropriate change control records - Keep management advised of any on-going problems not being resolved satisfactorily or that prevent the fulfillment of responsibilities - Participate in training activities within your department - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. Requirements: - Previous experience working in a Software Development, Dev Ops, Site Reliability Engineering, or Infrastructure position or team. - Proficient in one or more scripting (E.g., Python, PowerShell) languages - High level Knowledge of Infrastructure requirements for various No SQL DBs - Experience with automation tools (E.g. Ansible, Terraform, Puppet, etc.) is required - Exhibit a positive attitude, approachable demeanor, and commitment to excellence - A high level of interpersonal skills, with a focus on rapport-building, listening, questioning skills, and ability to relate to other people at their knowledge level - Aptitude to learn new technologies quickly - Ability to create and maintain detailed schematics and other documentation for system and product solutions - Ability to apply research and analytical techniques to the design and development of new and existing systems and products - Curious and innovative nature - Adapt to changes in the work environment, manage competing demands, and handle frequent change, delays, or unexpected events with poise - Ability to exercise good judgment in selecting methods and techniques for obtaining solutions - Ability to solve problems efficiently and accurately and handle complex details - Ability to troubleshoot and conduct Root cause analysis - Experience with system and product performance, reliability, and availability - Passionate about process and automation - Able to manage and prioritize multiple tasks independently, while remaining flexible to changing requirements - Exhibit superior member service and passionate about delivering quality results in a timely manner - Accepts responsibility and delivers high-quality results - Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all employees - Demonstrated ability to maintain confidentiality, remain open to others' ideas, and exhibit willingness to try new things - Ability to develop, review, and follow documented procedures - Organized, good analytical problem-solving skills - Keen understanding of security risks and evangelize the importance of following security procedures - Must be available outside of normal business hours to assist in recovery in the event of a failure or outage of a critical System Job Specification: - Bachelors Degree or Equivalent - Engineering, Computer Science - Generally requires 7-11 years related experience Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast Technology & Product, Virginia Beach , Engineer 4, Product Dev Engineering, Engineering , Virginia Beach, Virginia

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