Deployment Services Engineer

Company: DroneUp LLC
Location: Virginia Beach
Posted on: August 8, 2022

Job Description:

Description: DroneUp is seeking a Deployment Services Engineer who will be responsible for the configuration, deployment, and escalated support of desktop, mobile, network, and peripheral devices within our corporate and hub environments . The Deployment Services Engineer will work to ensure timely and efficient implementations throughout the DroneUp organization.Responsibilities

• Implement and support desktop and mobile devices, applications, peripherals, and network devices
• Work with the Cloud Solutions Team to provide feedback on how deployments can become more efficient and seamless
• Perform preventative maintenance on operational equipment
• Configure, install, customize, maintain, test, and troubleshoot hardware systems with minimal direction
• Provide packaging, unpacking, documentation, shipment, and receipt of equipment as needed for support of the enterprise
• Other duties as assigned Requirements:
  • Bachelor's Degree in Computer Science or related field preferred
  • 5+ years' experience as a desktop/deployment engineer or in a similar role deploying, implementing, and providing technical and/or desktop support for Apple and/or Windows-based devices
  • In-depth experience providing support services to end users within a corporate environment
  • Experience providing customer service while using technical as well as problem solving skills working within a fast pace environment
  • Extensive experience providing desktop support for Windows and Apple Devices as well as knowledge of multi-factor authentication and mobile device management tools
  • Working knowledge of office automation products and computer peripherals (e.g., printers, scanners, etc.)
  • General understanding of network security practices and anti-virus programs and how they work on different devices (e.g., Apple, Windows)
  • Apple Certified Support Professional (ACSP), Microsoft 365 Certified, Modern Desktop Administrator Associate a plus
  • Knowledge of Microsoft Endpoint Manager (Intune), Jamf/Apple Profile Manager, Okta, Google Workspace, Office 365 preferredThis position also requires the following essential functions:
    • Visual acuity (i.e., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery
    • Capacity to reason and make sound decisions
    • Ability to regularly perform all job functions at Company's office or work site
    • Fingering (i.e., picking, pinching, typing, or other working that uses the fingers)
    • Ability to read complex documents in the English language
    • Ability to write complex documents in the English language
    • Capacity to express thoughts orally (i.e., accurately, quick and loudly convey spoken instructions to workers)
    • Capacity to think, concentrate and focus over long periods of time
    • Repetitive motions of any part of the body
      
      PI

Keywords: DroneUp LLC, Virginia Beach , Deployment Services Engineer, Engineering , Virginia Beach, Virginia