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Dynamics 365 Application Engineer

Company: TeleTech
Location: Virginia Beach
Posted on: May 7, 2022

Job Description:

At Avtex, a TTEC Digital Company, we're all about the Human Experience. Elevated. As a Dynamics 365 Application Engineer working remotely you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.The Dynamics 365 Application Engineer will work to ensure that the corporate Dynamics environments are as clean, efficient and user friendly as possible. - They will specifically partner with the Dynamics platform owner to identify the best and most sustainable methods of supporting business process goals with technology. - The position will be responsible for balancing enablement requests, platform upgrades, solution development, and platform integrations related to the projects and initiatives assigned to them.During a Typical Day, You'll

  • Deep technical knowledge of the corporate Dynamics environments and all ancillary systems that interact with Dynamics (Dataverse, Power Apps, etc.).
  • Gain in-depth technical and business process knowledge to understand and represent the business platforms.
  • Participate in business requirements gathering conversations and translate the business needs into technical plans and designs.
  • Proactively work with other teams, including internal or external development resources, to support existing and new business application needs.
  • Contribute to ongoing creation and maintenance of documentation, departmental technical procedures and user guides on business processes and applications, development standards, integrations, and data sources.
  • Follow change management process for any additions or changes to the environments.
  • Assist with creation of and updates to the testing of the business continuation plan.What You Bring to the Role
    • 4-year degree in technology, business, or related area of study and/or 5 years of relevant experience in information technology.
    • Microsoft Dynamics 365 Certification desired.
    • Minimum of 2-5 years' experience implementing, configuring, and/or customizing Microsoft's Dynamics with large/enterprise companies.
    • 1 year of experience working with the Microsoft Dataverse.
    • 1 year of experience working with the Microsoft Power Platform.
    • 2 years of experience soliciting information for, drafting, building a business case within, and presenting solution proposals / requirements.
    • Demonstrated experience with business analytics and business application management is strongly preferred.
    • Willingness and ability to quickly learn new features and functionality in the Microsoft Dynamics and Power Platform stack.
    • Optimistic, proactive, energetic approach to work habits, management techniques, and communications.
    • Excellent written and verbal communication skills. This includes the ability to effectively translate technical concepts to non-technical personnel.
    • Ability to respectfully influence others without supervisory authority when making recommendations.
    • Strong understanding of business operations and processes, and the ability to identify and implement IT solutions that solve management needs.
    • Excellent time management, problem solving, and organizational skills.
    • The ability to multi-task is imperative.
    • Outstanding customer service skills.
    • Independent and self-motivated work ethic.
    • Skilled facilitator and problem solver.
    • Technically curious.
    • Ability to work as a member of a team and as an individual contributor.What You Can ExpectThe anticipated range for individuals expressing interest in this position is $85,000 - $100,000. -This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following:
      • Medical, dental, and vision
      • Tax-advantaged health care accounts
      • Financial and income protection benefits
      • Paid time off (PTO) and wellness time offAbout Avtex, a TTEC Digital CompanyAt Avtex, a TTEC Digital Company, we've worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people. We are passionate about building and sustaining an inclusive and equitable working environment. - We encourage all individuals who believe they have the skills and drive necessary to succeed in this position to apply. -In March of 2021, Avtex was acquired by TTEC. The acquisition is aligned to TTEC's continued focus on driving organic growth through the omnichannel enablement of the most innovative and disruptive brands in the digital economy. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.#LI-Remote

Keywords: TeleTech, Virginia Beach , Dynamics 365 Application Engineer, Engineering , Virginia Beach, Virginia

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