Company: Visit Albuquerque
Location: Virginia Beach
Posted on: January 22, 2023
We are hiring an Administrative Assistant to manage customer
queries and complaints. Carries out administrative duties such as
filing, typing, copying, binding, scanning etc. Completes
operational requirements by scheduling and assigning administrative
projects and expediting work results. Responsibilities Responding
promptly to customer inquiries. Communicating with customers
through various channels. Acknowledging and resolving customer
complaints. Knowing our products inside and out so that you can
answer questions. Processing orders, forms, applications, and
requests. Keeping records of customer interactions, transactions,
comments and complaints. Communicating and coordinating with
colleagues as necessary. Providing feedback on the efficiency of
the customer service process. Managing a team of junior customer
service representatives. Ensure customer satisfaction and provide
professional customer support. Requirements High school diploma,
general education degree or equivalent. Ability to stay calm when
customers are stressed or upset. Comfortable using computers.
Experience working with customer support.
Keywords: Visit Albuquerque, Virginia Beach , Administrative Assistant, Administration, Clerical , Virginia Beach, Virginia
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