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Infrastructure Beach Admin

Company: Diamond Resorts International
Location: Virginia Beach
Posted on: November 22, 2021

Job Description:

JOB SUMMARY Under general supervision this role is to support and maintain in-house, offsite and out of state computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. ESSENTIAL JOB FUNCTIONS

  • Travels to remote resort locations to provide Information Technology (IT) support
  • Responds to help desk calls, deploys, diagnoses and resolves desktop hardware and software issues.
  • Maintains departmental records and inventory of software and hardware assets.
  • Completes and/or reviews order forms and reports for all hardware and software.
  • Maintains a flexible work scheduled including evenings, weekends, holidays and on call rotation.
  • Updates LANdesk with accurate inventory information.
  • Installs required software before system deployment.
  • Installs, troubleshoots, repairs, maintains, and upgrades all hardware and equipment.
  • Trains users on systems and programs.
  • Completes all required company trainings and compliance courses as assigned.
  • Adheres to company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. EDUCATION
    • High School Diploma or equivalent. EXPERIENCE
      • A minimum two (2) years of experience in the information technology field required.
      • No supervisory experience required. SUPERVISORY RESPONSIBILITIES
        • This position does not include any supervisory responsibilities. LICENSE & CERTIFICATIONS
          • Driver's Licenses (non-commercial) - must be state-specific. SKILLS & ABILITIES This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include, but are not limited to the following:
            • Computer proficiency in Microsoft Word, Excel and Outlook.
            • Excellent customer service skills.
            • Proficient in time management; the ability to organize and manage multiple priorities.
            • Ability to take initiative and effectively adapt to changes.
            • Able to establish and maintain a cooperative working relation.
            • Able to use sound judgment; work independently, with minimal supervision.
            • Strong analytical and problem solving skills.
            • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
            • Performs well with frequent interruptions and/or distractions.
            • Basic - Intermediate - Advanced math skills. ADDITIONAL INFORMATION Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as ofAugust 02, 2021.If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated.As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. US-Virginia-Virginia Beach

Keywords: Diamond Resorts International, Virginia Beach , Infrastructure Beach Admin, Administration, Clerical , Virginia Beach, Virginia

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